Hootvox

Nothing captures the voice of the patient like Hootvox, the digital patient feedback solution. #PREM goes digital. Tweets by Mark Sadler

[Hootvox @Hootvox]

You should never collect patient feedback in-person... But now there's a pandemic on that's truer than ever.

Has it taken a pandemic for people to wise up?

[Hootvox @Hootvox]

They really have used state of the art #AI to understand Staff sentiment.... This will be interesting.

No Crayons - No Scissors and glue - No word-clouds

[Hootvox @Hootvox]

Now doing great things in #Anaesthesia around patient outcomes.

[Hootvox @Hootvox]

@isabelholc looks interesting?

[Hootvox @Hootvox]

@RoyLilley a local GP surgery in rural Cornwall currently has 6 staff self-isolating (4GPs&2Nurses)... is this typical? There are 8,000ish Surgeries in the UK

[Hootvox @Hootvox]

@dianepalmer2020 @a_ottaway Even where anon feedback has been provided to a third party it has found it's way into the resident's notes.
https://t.co/VYFh7Qirk9

[Hootvox @Hootvox]

@dianepalmer2020 @a_ottaway Family members should be very cautious providing negative feedback on Social Care esp (care homes), there are several cases where people have been victimised as a result of it.

[Isabel Ho @isabelholc]

Great speakers #RTQSIG2020 @NHS_Man_John @NHSImprovement @WhiteAero @SafeguardingSoc share their knowledge with @RTQSIG @theQCommunity @hexitime, a free event for RT quality professionals to come together, to learn, to network and to support each other, registration is now open!

[Hootvox @Hootvox]

@gillradcliffe @neilgchurchill @clareenston When you start employing poor methods of feedback collection to achieve response rates you certainly do blur the picture, then the measurement you have is irrelevant and no use for improvement work. Keep feedback clean, eliminate bias.

[Hootvox @Hootvox]

@wirralct @JenniFellows Think you would be interested in Speak in Confidence.. @a_ottaway

[Hootvox @Hootvox]

A gentle reminder for those planning #PatientExperience improvement projects #QI
https://t.co/XBKuUdPUlq

[Hootvox @Hootvox]

@BrainTumourSurg @NHSEngland @alf_collins @UHSFT That's great Paul, I hope you're involved with @isabelholc and @matthwilliams CURIE cancer patient feedback project for surgery, chemo and radiotherapy patients. Connect with them for more info. Best Mark

[Hootvox @Hootvox]

Proof of venting on passive websites like TripAdvisor is that hotels who engage a pro-active feedback system like Hootvox enjoy a 19% increase in positive feedback... That's almost 1 whole Star.

NHS Choices & paper feedback are not good for your reputation. #PatientExperience

[Rebecca Baines @Rebecca_Baines_]

Perception that #online #feedback is for venting & offline feedback is for action. Can’t help but feel that many of the issues identified by doctors about patients are also perceived by patients about doctors. Danger of ‘we’ve always done it like this’ doesn’t mean it’s right...

[Hootvox @Hootvox]

@Rebecca_Baines_ Certainly more venting happens with passive feedback e.g. a website or platform patients need to seek out... also when a patient has to make considerable effort to leave feedback e.g., posting paper feedback.

eCommerce realised this years ago but NHS not quite yet.

[Hootvox @Hootvox]

Is the NHS stuck in the past when it comes to #PatientFeedback collection methods?
https://t.co/BIHotYguWB

[Isabel Ho @isabelholc]

Clearing up some old papers collected over the years and found this poem from one of our patients, beautifully written and guess what, it hasn't changed much

[Mark Sadler @TheMarkSadler]

My Daughter & friend organised the #Truro #Cornwall #ExtinctionRebellion protest.. Here she is laying it down..!!! #ProudDad

Well done to everyone today... especially ⁦@GretaThunberg⁩ :-)

[Hootvox @Hootvox]

It’s too late for Dr Semmelweis, but it’s not too late for you.
#PatientFeedback #patientsafety
https://t.co/GDdTvGmurP

[Hootvox @Hootvox]

@anetto @pttopt @Elisabeast @Patient_Safety https://t.co/oyecB4zmOO