@apr271979 It depends on whether you already have a hosting plan. No hosting yet? It's included with Horizons at no extra cost. Already have one? You'd keep using that. They do renew separately.
@PatelJay4608 Sorry about the confusion. The support team can look up the charge, explain what it's for, and share the invoice. Reach them at [email protected]
Keeping your infrastructure online is just as important to us as it is to you โ that's the whole reason we plan and schedule maintenance windows in advance. By doing so, we can carry out the necessary work to keep our services stable and reliable for everyone.
We always make sure to send email notifications before any scheduled downtime so you're fully prepared. If you went through your inbox and couldn't find our notification, drop us a DM, and we'll gladly look into what has happened ๐
@AinLtd65211 Thank you for sharing this! We can see that our responsible team has already approved your request. Once you have a moment, please check your email inbox. If you still have any questions, you can always reach our team by simply replying to the last email that they have sentย ๐
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Thank you for sharing this! Your feedback is noted and appreciated. While an A record is no longer supported for Hostinger Website Builder, solid alternatives are available, including pointing your domain via nameservers or CNAME records through a DNS provider that supports ALIAS records. Our team is happy to walk you through the options. Reach us at [email protected] or via the "Ask AI" button in your account, where you can request a human specialist at any time ๐
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@oceanofjoyav That's a reasonable ask. Domain sorting would save a lot of scrolling for anyone managing multiple. We've forwarded your feedback to our team, thank you.
@plplnewscom 15 hours is too long, and having all your websites down makes it worse. Your ticket is now marked priority. You'll get an email shortly with alternatives and an update from the team.
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Thank you for sharing this with us so openly! We understand how critical a functioning website is for any business, and we want to assure you that your case has already been escalated to our technical team with the highest priority. If you have any further concerns, feel free to continue your chat with our support team at any time, or drop us a DM! We are here for you
@TrevonTrend Hi there! Could you send us a Dm with the link to the page where you see this deal? That would help us better udnerstand the situation, and we will gladly look into it moreย ๐
@souravkashyap53 We see that your case has been resolved! If you have a moment, log into your account to confirm everything is in order, and feel free to continue the conversation if anything else comes up!ย ๐
@FarmHawkAI We're sorry that reaching a human specialist on top of that made things even harder for you. We see they have reviewed your case and clarified things. Should you need anything else, our team is ready to assist you thereย ๐
We really appreciate you sharing this with us! That's definitely not the kind of experience we want for our customers. We've had a look at your account and noticed that no support chats have been started recently.
We'd love for you to connect with our support team and share everything you've found so far โ they'll be happy to dig into this for you! You can kick off a live chat by hitting the "Ask AI" button in the top right of your panel, or drop us an email at [email protected]. You'll start off chatting with our AI agent Kodee, but just ask for a human and he'll get you over to a live specialist in no time. ๐
@mrosaa No incidents detected for websites in Brazil! There was some scheduled server maintenance, but it's been completed. Check our status page at https://t.co/26TRENGOtP for more detailsย ๐
@AidenCoutts Thank you for sharing this! While we work on improvements, you can delete emails in bulk by using the selection tool to mark all emails on a page and clicking "Delete" in Webmail. For any other suggestions, the "Send Feedback" button in Webmail is always open for youย ๐
@jagatkhimani This is not the experience we want for you, and we want to make it right. Could you please send us a DM with more information about your account? We'd like to take a closer look and help you get this sortedย ๐
https://t.co/baISQwjDOQ