Housing Ombudsman

We do not discuss individual cases on X. The quickest way for you to bring a complaint to this service, is to contact us via phone or online webform.

[Housing Ombudsman @HousingOmbuds]

There are many ways to contact us or keep in touch to hear our news. You can:

Sign up to our newsletter: https://t.co/T35UTrdJa6

Contact us via email, phone or online form: https://t.co/yGc3o4k69m

View advice for residents: https://t.co/k13dhz5MoC

#ukhousing

[Housing Ombudsman @HousingOmbuds]

@exposingrogues @ClarionSupport Thanks for contacting us.

We do not deal with individual cases on social media. The quickest way for you to get a response is by calling 0300 111 3000.

You can find out more on our contact us page online.
Contact us | Social housing | Housing Ombudsman

[Housing Ombudsman @HousingOmbuds]

@john_letizia details of your case with you via social media, the quickest way for you to get an update is via email or call 0300 111 3000. 2/2

[Housing Ombudsman @HousingOmbuds]

@john_letizia Thank you for contacting us.
You can find contact details for how to get an update on a case on our website: https://t.co/689MOIdbDf

Please provide:
- your full name
- case reference number
- the address of the property the complaint relates to

We cannot discuss the 1/2

[Housing Ombudsman @HousingOmbuds]

@PeterLingua Please find information for residents who have concerns about a charge they have paid or been asked to pay by their landlord on this page of our website: https://t.co/FkzKr4ppB2

[LBC @LBC]

‘Is there a lack of shame or moral cowardice?’
‘It’s slum level stuff.’

@TomSwarbrick1 questions Housing Ombudsman Richard Blakeway, as he recalls a child’s bedroom window being boarded up for four years after the landlord failed to take action.

[Housing Ombudsman @HousingOmbuds]

@SnIpS____ For an update on an existing case, please send an email to [email protected] and provide:
- your full name
- case reference number
- the address of the property the complaint relates to

[Housing Ombudsman @HousingOmbuds]

@john_letizia you on the timescales of your case and provide support.

If you have not yet received a case reference number, our colleagues will be able to give you more information via the phonelines. They can be contacted on 0300 111 3000. 2/2

[Housing Ombudsman @HousingOmbuds]

@john_letizia Thank you for your message.

We cannot discuss the details of your case with you via social media, please direct contact to the official channels where it will be managed appropriately.

If you have any further enquiries, you can speak with your caseworker who will update 1/2

[Housing Ombudsman @HousingOmbuds]

@LizLandUK Hello, you can contact the service via phone, email, post or chat on live chat as well as the online form. Please find more details on our website: https://t.co/689MOIdbDf

[Housing Ombudsman @HousingOmbuds]

@jonnysimpson90 You can bring a complaint to us for investigation if you have completed your landlord’s complaint process and the issues have not been resolved or if your landlord is not responding to a complaint you have made to it.

This page explains how we can help you if your landlord 1/2

[Housing Ombudsman @HousingOmbuds]

@jonnysimpson90 does not respond, and what you need to bring the complaint to us: https://t.co/vjnL07JZpx 2/2

[Housing Ombudsman @HousingOmbuds]

Special investigation report into GreenSquareAccord 📢

Our latest special report into GreenSquareAccord, focuses on complaint handling, repairs, policy and compensation as areas in need for improvement.

View the full report: https://t.co/tof2G2WrF2

#ukhousing

[Housing Ombudsman @HousingOmbuds]

We have launched a special investigation report into Wandle Housing association following a maladministration rate of 89%. The report will explore whether complaints are indicative of wider failure within the landlord.

https://t.co/SJIf5SsGuM

#ukhousing

[Housing Ombudsman @HousingOmbuds]

Leasehold and shared ownership are complex topics. To support our latest Insight report on shared ownership, we have updated our fact sheet on how the Housing Ombudsman can help leaseholders and shared owners.

https://t.co/s4KWL9Vrh5

#ukhousing

[Housing Ombudsman @HousingOmbuds]

Our Insight report on shared ownership is out now 📢

It sets out 9 tests for how we may assess shared ownership complaints in future and what we can and cannot do for shared owners, including on issues like defects and the sales process.

https://t.co/WYoJJgHRcw

#ukhousing

[Housing Ombudsman @HousingOmbuds]

Landlords highlighted in our learning from severe maladministration report include:

- Kensington and Chelsea Council
- Lambeth Council
- Moat Homes
- Notting Hill Genesis
- Orbit Group
- Peabody
- Southwark Council
- Wandle

https://t.co/z9mSVgVTXp

#ukhousing #LocalGov

[Housing Ombudsman @HousingOmbuds]

Have your say with our latest Call for Evidence 📢

We are seeking insights about common issues relating to housing maintenance. We want to hear from any residents affected. You have until Friday 25 October 2024 to take part.

https://t.co/WjvBwYDrp4

#ukhousing #RepairingTrust

[Housing Ombudsman @HousingOmbuds]

Last few spaces left for this year's Member Responsible for Complaints conference. This free event will take place in Central Manchester on 7 November 2024. If you are a Member Responsible for Complaints for a social housing landlord, register now: https://t.co/j0dFKLQMty

[Housing Ombudsman @HousingOmbuds]

New podcast from the Centre for Learning 🎧 In this episode, we talk about the new powers we have gained to issue Wider Orders under the Social Housing Regulation Act. We explore how our wider orders help prevent repeated service failure. Listen now: https://t.co/QpzpCvDiC6