The main point is that the customer tried to communicate using a translation tool to translate into Japanese and repeatedly requested documents. However, the staff (blonde hair employee) gave an order form to a Korean person nearby and pushed the her hand away.
People are making racist comments without even knowing the background of the story, even though the employee was the one who pushed the customer first. That is the real issue here. 😂 Not surprising, the Japanese in this quote, Islanders are without culture.