HP Australia

Engineering experiences that amaze. We create technology with a purpose: to make life better for everyone, everywhere. #KeepReinventing.

[HP Australia @HP_Australia]

@GopeshAgrawal05 @HP @HPIndia @HPSupport @GopeshAgrawal05 Hi.
Thank you for reaching out to HP Support. We're sorry for the inconvenience! I'd be happy to help you. If you're fine with it, I request you drop us a direct message and give us a chance to see how we can address them.
Regards,
Manasa_HP https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@HPSupport Welcome to HP. I understand your concern and apologize for the inconvenience caused to you. Please drop us a Direct message using the link, and we will get this sorted for you. Now click on Send Message with the Twitter Messenger icon
https://t.co/wTtcHW1vKs https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@PleaseFixItUp @PleaseFixItUp
Please follow the link below to send us a private message, elaborating on your exact concern, as Australia is listing now.
Regards,
HP Support https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@PleaseFixItUp @PleaseFixItUp
We see Australia is listing up in the drop down menu. Please connect with us in private and let us know your exact concern.
Please send us a private message by following the below link to assist you further:
Regards,
HP Support https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@Vincent71132572 Hello Vincent,
We have escalated this to the regional team and we will get in touch with you on priority.
Regards,
HP Social Media Escalation Team https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@Vincent71132572 @Vincent71132572
Regards,
HP Social Media Escalation Team

[HP Australia @HP_Australia]

@PleaseFixItUp @PleaseFixItUp Hi,we did not hear back from you, so I will be closing this case for now.

Thank you for contacting HP social media support .Please feel free to contact us at your convenience and we will assist you. Have a great day!
Regards,

HP Support

[HP Australia @HP_Australia]

@Vincent71132572 Please allow us some time to check this with the concerned team. We will get back to you with an update as soon as possible.

Regards,
HP Social Media Escalation Team

[HP Australia @HP_Australia]

@Vincent71132572 We have not yet received the images of the unopened product box as requested. Kindly share these details at your earliest convenience, so we can process your request promptly.

Regards,
HP Social Media Escalation Team

[HP Australia @HP_Australia]

@PleaseFixItUp @PleaseFixItUp Hi ,this is a follow-up message,

Could you please let me know if the issue is resolved? Do you still need assistance? Please keep me posted!!

Regards,

HP Support

[HP Australia @HP_Australia]

@Vincent71132572 @Vincent71132572
Vincent, please share the requested details via DM, so that we can address this on priority.

Regards,
HP Social Media Escalation Team

[HP Australia @HP_Australia]

@Vincent71132572 These images will help us verify the status of the product and proceed with the necessary steps for a return and refund.3/3

Regards,
HP Social Media Escalation Team https://t.co/K8NcWaB2dw

[HP Australia @HP_Australia]

@Vincent71132572 I see that the team has requested some additional information to expedite the process. Could you kindly share a few images of the box, ensuring that:

The box remains sealed and unopened.
The packaging is in pristine condition. 2/3

[HP Australia @HP_Australia]

@Vincent71132572 Hello Vincent,
This is Smitha and I’ll be handling this conversation from here onwards.

For any updates about your case, please DM me directly. You won’t need to contact other teams—I’m here to ensure you have a smooth experience and will provide the best support possible. 1/3

[HP Australia @HP_Australia]

@PleaseFixItUp @PleaseFixItUp Please send us a direct message with the serial number of the unit

Regards,

HP Support

[HP Australia @HP_Australia]

@PleaseFixItUp Please try using the link below

https://t.co/Co6b3A5pmH

Regards,

HP Support

[HP Australia @HP_Australia]

@PleaseFixItUp Please send us a DM with the serial number of the unit

Regards,

HP Support https://t.co/K8NcWaB2dw