HSC Customer Support

Here to help answer Herschel Supply product questions and customer support needs.

[HSC Customer Support @HSC_Support]

@nathanrigg Hey Nathan! We're so sorry to hear that, please send in a few photos to [email protected] and we can assist you with a Warranty Claim for your backpacks!

[HSC Customer Support @HSC_Support]

@LoSentieri Hey Laurence! Please could send us an email to [email protected] with the luggage style name and size and we can take a further look at those measurements for you!

[HSC Customer Support @HSC_Support]

@benjstanfield17 Hey Ben! Please send us your photos to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@LoSentieri Hey Laurence! That’s correct - the total measurement does include the handle!

[HSC Customer Support @HSC_Support]

@LoSentieri Thanks for reaching out to us! That’s correct - the total measurement does include the handle!

[HSC Customer Support @HSC_Support]

@sarah_derka Oh no! Please send us and email to [email protected] with your order number and we’ll look into this for you ASAP!

[HSC Customer Support @HSC_Support]

@DevikaTulsi Sorry to hear that! We recommend hand washing the product with mild soap and hanging to air dry. We don't recommend machine washing or drying your backpack as it may cause damage!

[HSC Customer Support @HSC_Support]

@MattyGodinez Oh no! Please send in a photo to [email protected] and we can assist you with a Warranty Claim ASAP!

[HSC Customer Support @HSC_Support]

@sarah_derka Sorry to hear that! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@MDougy7 We do! It's called the Strand Duffle Sprout and you can check it out by clicking the links below:

[HSC Customer Support @HSC_Support]

@kcerrington Oh no! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@AmaanMajid No activation required! If you've experienced a manufacturer defect, please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@AmandaVillarrea Oh no! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@joegaudet Oh no! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@justinjhyman Sorry to hear that! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@kcerrington Oh no! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@PRDay oh no, sorry to hear that! Please send in a photo to [email protected] and we can assist you with a Warranty Claim!

[HSC Customer Support @HSC_Support]

@JordanMutabazi Oh no! Please send in a photo to [email protected] and we can take a look ASAP!

[HSC Customer Support @HSC_Support]

@RyanDHalliday Hey there! Please send in a photo to [email protected] and we can take a look ASAP

[HSC Customer Support @HSC_Support]

@avatarclare Sorry to hear that! We recommend hand washing the product with mild soap and hanging to air dry. Do not machine wash your product and hang dry!