Hubtone

Music producer and Bassist Andrew Tytherleigh collaborates with Fiona Johnson/Stein, classical violinist, pianist, singer and playwright ☀️🙌🏻🎧

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 First they denied it, then the train tickets were wrong, then they wouldnt pay a hotel, then they wouldnt accept the hotel receipt...the stress was endless! 🫠 but keep going if you can

[Hubtone @Hubtone1]

@Ryanair @askryanair You diverted our flight last night to Madrid as we couldnt land in Malaga. Can you tell us what to do now? We cant contact you!

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 Straight through Ryan Air's online form but actually had to be sent the right link from On the Beach as the other one only accounted for delay or cancellation, not a diversion. I freewrote the complaint, they asked for all sort of proof etc but eventually gave in

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 They have finally refunded me today (after making me jump through a lot of hoops and initially denying all knowledge) Train fare and half the hotel cost reimbursement which I accepted in the end. Hope this works out for others too 🙏

[Hubtone @Hubtone1]

@razziabou @plinkyplink @davewhelan76 yes sorry havent been on for a while....sounds like good news!!! They agreed to pay our train fare but are still arguing over the hotel receipt...I had to ask the hotel to send a new one with more detail

[Hubtone @Hubtone1]

@shunt1972 @plinkyplink @davewhelan76 I hope you have a positive outcome eventually 🙏 I cant find anything on whether they have to pay for the hotel or not...did you see anything about that anywhere?

[Hubtone @Hubtone1]

@shunt1972 @plinkyplink @davewhelan76 Urgh, its so frustrating..they are pathological liars as well which doesnt help! What do they propose you did then at that time of night? A car rental is surely no more expensive than a train? (we paid 298euros) or a hotel

[Hubtone @Hubtone1]

@shunt1972 @plinkyplink @davewhelan76 Yes! They've now offered to pay our train fare after I sent them their own text admitting they hadn't provided transport. No offer to cover the hotel though...whats anyone else's latest?

[Hubtone @Hubtone1]

@razziabou @plinkyplink @davewhelan76 They are hellbent on insisting tranport was provided. I replied sending them their own text confirming they couldnt arrange anything.

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 Quick update, I just spoke to ryan air and they said my complaint is still open and will be responded to in the next 14 days. So let see what they come up with 😬

[Hubtone @Hubtone1]

@Ryanair Nice one, did you dump him at the wrong airport at 10pm, tell him to make his own way 350 miles then make it inpossibe to claim the expenses you promised? Because thats what you did to us and 100s of people on Oct 19th. Some diabled.

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 They said to give it 7 days to respond to my complaint...then as I imagine we will hear nothing Im going to try and write to someone one the board and see if there is any Aviation body. @MoneySavingExp has advice too I think....

[Hubtone @Hubtone1]

@plinkyplink @razziabou @davewhelan76 There seems to be no pathway and every attempt is blocked with some blythe email brushing it off. I will call again this morning and see if I can get any further....theyve sewn it all up very nicely havent they? 🙄

[Hubtone @Hubtone1]

@davewhelan76 @razziabou I submitted our receipts and received an email saying that as the complaints is after the flight I should fill out their survey??! Did you actually get a response from a person?

[Hubtone @Hubtone1]

@plinkyplink @davewhelan76 https://t.co/IGYEDVVFhj
This is the link we need apparently, if you click Query/Complaint then Other Query you can upload receipts etc and explain it all in text.

[Hubtone @Hubtone1]

@davewhelan76 @Ryanair @askryanair @AerLingus Yeh, and in comparison we were kicked off/shovelled out asap! Are these replies from ryanair just bots? There are hundreds of different accounts and when ive inboxed my number nothing happens...

[Hubtone @Hubtone1]

@plinkyplink We were told eventually that there were no buses so had to "find our own solution" We managed to get a hotel then a train but there was no duty of care to the elderly or vulnerable at all.

[Hubtone @Hubtone1]

@Ryanair_17 Good, so what are you able to do to pay us back? The link you sent us all doesnt account for diversion. Please can you let us know the pathway to have our expenses paid back?

[Hubtone @Hubtone1]

@davewhelan76 @Ryanair @askryanair This was my worry...🤦‍♀️ did you get that reply after trying to contact them about applying for compensation? I can try to call on monday and escalate as far as possible...

[Hubtone @Hubtone1]

@davewhelan76 @Ryanair @askryanair Shocking, all of it. I am now home and trying to claim to the money though their link but it is saying the flight wasnt disrupted...have you had any luck submitting expenses?