@Delta What is the general number where my case is sitting? I do not want to speak with Ms. Gant. I would like to speak with her manager Christine. She has still failed to delay the message to her manager or the manager just doesn’t care to reach out? I need to speak with someone today
@Delta I’ve been through this twice already... the case number is above... the explanation is also available in this thread of tweets. What’s in your system is incorrect and I would like for a manager to call me ASAP. This is outrageous.
@Delta@Delta... another week we are in... The claims manager isn’t doing anything or reaching out her the manager to discuss further. This is so wrong on many levels.. I just want the refund owed to me... it’s been #5months#Disappointed
@Delta I have expressed this on two ocassions.
First time- I was hung up on.
The second- I was told she wouldn’t be asking anyone else to call me or her manager. What is my next step? To keep speaking with someone who clearly doesn’t want to help after months of not receiving a refund?
@Delta given to follow from @Delta. I did all things necessary to get a full refund. Please have the head of the baggage claim department call me to discuss. Christine is Suzann’s manager if that helps in any way.
@Delta Also, I never received any check and stated to not send me anything until a manager contacts me due to her incompetence of the issue, disrespect given, and her hanging up in my face... as well as what the resolution should be based off the issue at hand and the process I was
@Delta I have received updates...as stated in my previous tweets..updates that are not equivalent to properly handling my situation or proper customer care.. Case number is as follows: 02484037.
with someone else about the matter... (I have requested on many occasions to speak with a manager or anyone else and she denies me every time) she told me she was NOT going to do any of that and to have a great night and she dismissed me.
that she will be sending a check for 283.76 (not anywhere close to what I had to spend). I requested she not send a check for that amount because that is not what I spent during the time my bag was missing, and to please transfer me to her manager or put a request in to speak