Rishabh Tripathi

Beautiful faces are everywhere
but
Beautiful heart is hard to find

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E @MoCA_GoI need your intervention here

[Rishabh Tripathi @iamMR_rishabh]

I never expected this level of treatment from @IndiGo6E biggest disappointment is not just the ticket cancellation but the way my genuine concern was handled Instead of investigating,I was blamed repeatedly and left without any solution thisis not the customerExperience I expect

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E @IndiGo6E This is exactly the problem — I did NOT cancel. No OTP, SMS, WhatsApp or email cancellation was ever sent or received. Your generic reply ignores an UNAUTHORIZED cancellation of PNR L5G1UY. I want audit logs + IP proof, not fare rules. AirSewa Ref: VQ737918.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E A customer's trust is built when an airline stands with them during problems. In my case, I felt ignored and blamed instead of being supported. A simple investigation could have addressed this, but the handling of the situation has caused unnecessary stress and frustration.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E After contacting IndiGo support, I expected assistance and a proper investigation. Unfortunately, the conversation with Supervisor Rithik Vishwakarma left me frustrated, as my concerns were dismissed without any verification or explanation.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E What hurts the most is the complete lack of ownership. I reached out for help after discovering my booking issue, but instead of support, I was made to prove that I did not do something I never initiated. This entire experience has been extremely stressful and disappointing.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E @IndiGo6E This has caused major inconvenience, disrupted travel plans, and created unnecessary stress. I request your escalation team to review the complete case history, including the customer care call recording and supervisor handling.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E Extremely disappointed. My booking (PNR: L5G1UY) was found cancelled when I attempted web check-in. Neither I nor the passenger cancelled the ticket, no OTP was received for any cancellation, yet your support team insisted it was cancelled by me through the website.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E If IndiGo claims the cancellation was initiated by me, please provide the cancellation timestamp, IP/device details, OTP verification logs (if applicable), and audit trail for PNR L5G1UY. I expect a fair investigation.

[Rishabh Tripathi @iamMR_rishabh]

@IndiGo6E The call was escalated to Supervisor Rithik Vishwakarma, who repeatedly insisted I had cancelled the ticket without investigating or providing any evidence. Instead, I was advised to raise the issue on social media and email.

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO @KESCoHQ @KESCoCE @UPPCLLKO
May I know when it will get resolved, it's been more than 48 hours now?
I messaged multiple time on whatsApp group of Dayanand vihar, no response. Kindly share the ETA of resolution.

@myogiadityanath @myogioffice

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO
Acc. No 2411090000.
No electricity for over 36 hours While restoring supply the lineman disconnected my house wire from the pole and refused to reconnect it He told me to raise a complaint first

My parents are 65 and 70years old.
Noresolutionh yet.

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO @KESCoHQ @KESCoCE @UPPCLLKO
May I know when it will get resolved, it's been more than 48 hours now?
I messaged multiple time on whatsApp group of Dayanand vihar, no response. Kindly share the ETA of resolution.

@myogiadityanath @myogioffice

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO

Acc No 2411090000
Power supply has been unavailable for more than 36 hours because the lineman disconnected my house wire and refused to reconnect it My parents are senior citizens aged 65 and 70 More than 20 complaints got closed without resolution.

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO @KESCoHQ @KESCoCE @UPPCLLKO
May I know when it will get resolved, it's been more than 48 hours now?
I messaged multiple time on whatsApp group of Dayanand vihar, no response. Kindly share the ETA of resolution.

@myogiadityanath @myogioffice

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO

Acc No 2411090000

More than 36 hours without electricity

More than 20 complaints later there is still no resolution how many more complaints do I need to raise before someone helps us

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO @KESCoHQ @KESCoCE @UPPCLLKO
May I know when it will get resolved, it's been more than 48 hours now?
I messaged multiple time on whatsApp group of Dayanand vihar, no response. Kindly share the ETA of resolution.

@myogiadityanath @myogioffice

[Rishabh Tripathi @iamMR_rishabh]

@KESCoHQ @KESCoCE @UPPCLLKO

Acc No 2411090000
Sub station:- dayanand vihar

More than 36 hours without electricity The lineman disconnected my house wire and refused to reconnect.
More than 20 complaints later there is still no resolution My parents are 65 and 70 years old

[Rishabh Tripathi @iamMR_rishabh]

Today I want to give a shout out to @IndiGo6E and their team.
I have been traveling to BLR from kanpur, the ground team of indigo is very gentle, polite, supportive and helpful.
Special thanks to @Aayushup78 and his team.
Happy to travel with @IndiGo6E kanpk