A new breed of AI-powered companies are emerging.
They're fundamentally different from SaaS. They sell work, not workflow. Outcomes, not tools.
Their prize is the trillion-dollar services market.
This is the rise of Software-Delivered Services.
@villi Mostly agree. But selling to law firms is still a massive opportunity. The trick is to sell software to the law firm that can then be easily passed thru to client matters. Software is essentially free to law firms when you do that.
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@PrestonJClark@nwaisb Just now seeing this! YES!! I think this no-X framework can be easily applied to most things that truly SUCK...and eDiscovery, for the most part, truly sucks - so we un-sucked it.
@cjc 💯we landed our largest enterprise customers with PLG motion. Biggest one went from a few hundred dollars per month to over $1m per year. All within a 2 year time frame.
Distribution advantage, for sure. But it’s the datasets that are far more valuable for the established players.
For instance, one of our largest corp customers had over 4,000 matters on Logikcull containing billions of pages of content that had already been reviewed and tagged by highly paid attorneys. Terabytes of data. Millions spent on human review. M
When we turned on suggested tagging, an AI tagging engine that removes the need for 80-90% of human review on most matters, we used those 4,000 matters and their billions of pages as a training set to increase accuracy.
Adoption was immediate. Cost to customer was $0.
@martymadrid I asked ChatGPT4 to analyze it. It gave it an overall score of 6.1 out of 10 and a 4/10 on intuitiveness. I wonder how much she spent on this.