IgniteOps

On-call and incident alerting that keeps paging until someone acknowledges. Free for 5 engineers.

[IgniteOps @IgniteOps]

Some engineers sleep through push. Some only let calls through at night.

In IgniteOps each responder picks their own channels, order and delays: push, e-mail, SMS, voice.

The escalation policy decides who gets paged. The person decides how.

[IgniteOps @IgniteOps]

IgniteOps is free for 5 engineers, then $3 per teammate a month:

[IgniteOps @IgniteOps]

Per-seat pricing quietly shrinks on-call rotations.

At $20+ a seat, teams put 3 people on call instead of 8.

3 people: 17 weeks of pager a year each.
8 people: 6.5.

A bigger rotation is the cheapest reliability upgrade there is. The tool shouldn't tax it.

[IgniteOps @IgniteOps]

3:07 AM. Your phone is on silent. Production isn't.

One P1 from webhook to the right phone: critical push, e-mail, then SMS and a call. Press 1 and the escalation stops.

On-call alerting that wakes the right engineer. Free for 5 engineers; calls and SMS on Pro.

#oncall #SRE

[IgniteOps @IgniteOps]

Not every alert should wake up the same person.

Replication lag goes to the DBA. A GuardDuty finding goes to security. A P1 on checkout goes to platform.

Routing rules match on severity, source or tags and pick the escalation policy before anyone's phone rings.

[IgniteOps @IgniteOps]

Plans, calculator and side-by-side:

[IgniteOps @IgniteOps]

On-call for 10 engineers, seats per month, list prices Sep 2026:

PagerDuty Pro: $210-250
Spike: $70
Xurrent IMR: $60
All Quiet: $49.90
IgniteOps: $27 (your seat is free)

Calls, SMS and alert volume are priced differently by each. Details below.

[IgniteOps @IgniteOps]

If nobody has to do anything about it, it's not an alert.

It's a log line with a ringtone.

Page for what a human must act on now. Everything else can wait for morning.

[IgniteOps @IgniteOps]

One outage. Five hundred alerts.

Give each alert an alias and repeats collapse into one alert with a counter.

One page instead of five hundred. You pay for one, too.

Your on-call spends the first ten minutes fixing, not silencing their phone.

[IgniteOps @IgniteOps]

An escalation policy at 3 am:

00:00 Alert from Datadog
00:01 Push + e-mail to the team
02:00 SMS + call to Ana, primary
02:41 Ana acks from the keypad
07:00 Call to Diego, secondary: never sent

Step 1 tells everyone. The ack stops everything else.

[IgniteOps @IgniteOps]

The alert fired at 3:12 am. Nobody saw it until 9.

The alert landed in a Slack channel where everyone was asleep.

A channel is where you discuss an incident. It's not how you find out about one.

On-call needs a named person, a loud notification and a next person to call.

[IgniteOps @IgniteOps]

Opsgenie vs IgniteOps, side by side:

[IgniteOps @IgniteOps]

Opsgenie has 187 days left.

Not sold since June 4, 2025. Shuts down April 5, 2027, and the data is deleted.

If all you need is a pager that rings, you don't need Jira Service Management for it.

IgniteOps: schedules, escalations, voice, SMS, push. Free for 5 engineers.

[IgniteOps @IgniteOps]

Also for incidents that don't come from a monitor: a customer calling in, a bad deploy, something a teammate spotted.

Free for 5 engineers:

[IgniteOps @IgniteOps]

You configured the escalation policy and the on-call rotation.

But did you ever see it fire?

New in IgniteOps: create an alert by hand, on web or mobile, and watch it go through your routing, escalation and on-call, step by step.

Same path as a Datadog alert. No curl.

[IgniteOps @IgniteOps]

We had a hiccup this morning: some card confirmations during plan upgrades were failing. Caught it, fixed it, shipped it. No charges were made, and if it hit you, a retry now works.

Incident tooling that eats its own dogfood 🔥

[IgniteOps @IgniteOps]

On Opsgenie? It shuts down on April 5, 2027. Move on a quiet week, not mid-incident.

Start free:

[IgniteOps @IgniteOps]

On-call tooling shouldn't cost $25 a seat before your first incident.

IgniteOps Free:
• 5 engineers, including you
• 100 alerts a month
• Push, e-mail and webhooks, unlimited
• No card, no expiry

Need the phone to ring? $3 per teammate per month. Your seat stays free.