Ian Campbell

[Ian Campbell @ijc1979]

@O2 In January 2021 you allowed a fraudster to use my name+birthday to buy an iPhone on credit from you. They then defaulted on the loan. This has resulted in a default appearing on my credit report. #BetterConnected #O2Fraud #CreditFraud #IdentityTheft #FightFraud #FraudVictims

[Ian Campbell @ijc1979]

@O2 Thanks. I've sent you a DM. Hope we can finally get this sorted!

[Ian Campbell @ijc1979]

@O2 In January 2021 you allowed a fraudster to use my name+birthday to buy an iPhone on credit from you. They then defaulted on the loan. This has resulted in a default appearing on my credit report. #BetterConnected #O2Fraud #CreditFraud #IdentityTheft #FightFraud #FraudVictims

[Ian Campbell @ijc1979]

This was @O2 mistake in allowing a fraudster to open an account and yet I'm the one being punished. Your fraud team do not seem to care. I even had to use a GDPR SAR to find out what the supposed debt was!

I'm hoping you can finally help me to get this issue resolved.

[Ian Campbell @ijc1979]

However the default remains on my account this morning.

I've emailed three times since then on 13 November, 7 January and 21 January and have not had any reply.

I am at my wits end about what to do about this.

[Ian Campbell @ijc1979]

Verifying myself: I am ijc on Keybase.io. 1qk3WNWeXL6fOKIc3J7uwqJpOScBNYZP0nWb / https://t.co/I60AtVKCsQ