Hi! Please be informed that for all our domestic flights, the check-in counters close 60 minutes, and the boarding gates close 25 minutes before the scheduled departure time. Unfortunately, customers arriving after this cut-off time are not permitted to board due to operational requirements. To avoid any last-minute hassle, we recommend that our customers arrive at the check-in counters at least 120 minutes before the flight departure time for domestic flights. We appreciate your understanding and look forward to serving you better in the near future. ~Amrit
@Rockeyindia Hi, thank you for your wonderful feedback. We’re glad to know that Shizan's professionalism and support made a positive difference to your journey. Recognition like this keeps our team motivated, and we’ll make sure he receives your appreciation. ~Amrit
@imVjadhav1027 Hi, Vedant, thank you for reaching out to us. Please note that our airport team will be available to assist you. We request you to kindly reach out to them for any real-time assistance. ~Ravi
@baskar_1962 Hi, please be informed that allocation of the Boarding Gate/Aerobridge comes under the purview Airport's Authority and not the airline. Further, we have noted your valuable feedback and shared it with the concerned teams. We look forward to your understanding on this. ~Raj
@Rekhansh5 Hi, we are concerned to know this. Could you please let us know if this was reported on arrivals? If yes, please share a copy of the PIR (Property Irregularity Report) along with PNR via DM, so we may check this for you. ~Samar https://t.co/WfT1Gae1rO
Hi, please note that the check-in counter closes 60 minutes prior to departure, and the boarding gate closes 25 minutes prior. As you reported after the stipulated time, our airport team was unable to accept you on the flight. However, we understand that our team assisted you with an alternate flight. We appreciate your understanding. ~Kiran
@free_rider Hi, we’re truly sorry for the inconvenience caused and appreciate you bringing this to our notice. Your feedback has been noted and shared with the concerned team for review. ~Zeeshan
@KAMMARIMAHESH Hi, thank you for your wonderful feedback. We’re glad to know that Tisha’s professionalism and support made a positive difference to your journey. Your feedback means a lot to us and motivates us to continue delivering a seamless experience. ~Pankaj
Hi, we regret this discomfort and assure you that it is never our intent to disrupt the travel plans of our flyers. However, your flight was affected due to consequential effect of bad weather at Kolkata. We assure you that our team is doing its best to get the aircraft airborne at the earliest. Your understanding during this interim is highly appreciated. ~Zeeshan
@ShipraS2101 Hi, we completely understand your concern, however, we request you not to share any personal details publicly for your safety. Please connect with us via the following link so we can assist you promptly: https://t.co/WfT1Gae1rO ~Zeeshan
@AshokSi62731890 Hi, thank you for taking the time to speak with us. Please be assured that we remain committed to maintaining the highest standards of food quality and passenger safety, and your concern has been shared with our team internally for further review. ~Kajal
@deveshkuma89898 Hi, we certainly do not intend to disrupt the travel plans of our customers, however, certain operational factors have an impact on the flight schedule and are beyond the control of the airlines. We look forward to your kind understanding on the same. ~Kiran