inGenious.AI

inGenious.AI is creating engaging, informative and useful enterprise chatbots with conversational A.I.

[inGenious.AI @inGeniousAI]

The inGenious AI team will be at The Customer Show this week and we're very excited 🥳given its the first time in over 2 years we'll able to see people in person! We just hope everyone remembers to wear pants after spending so much time on zoom 😳
https://t.co/7FpJ9P4nfG

[inGenious.AI @inGeniousAI]

Knowing that Messenger helps removes friction when interacting with fans, UFC built an automated experience to educate and excite prospective customers about its upcoming UFC 244 event. https://t.co/9l8T8EGKD5

[inGenious.AI @inGeniousAI]

In an Australian banking first NAB launched their WhatsApp channel to support customers. https://t.co/ckxgiIejwu

[inGenious.AI @inGeniousAI]

Contact centers have increasingly been relying on chatbots to help answer the flood of queries coming in from a growing number of sources, including email, social media and text https://t.co/IUayQWBrIm

[inGenious.AI @inGeniousAI]

Gartner says that the top three emerging technologies expected to have the biggest impact on CX in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%), and omnichannel engagement solutions (37%). https://t.co/vKMbzwdWjT

[inGenious.AI @inGeniousAI]

A chatbot should have a personality because there is no such thing as ‘no personality'! https://t.co/3h3HRNsli9

[inGenious.AI @inGeniousAI]

The days when people would make calls or even travel to desired organizations to follow up on a matter are long gone. Nowadays, bots have been tailor-made to facilitate quick, relevant responses, which helps elevate the customer experience. https://t.co/x75HLqIuRJ

[inGenious.AI @inGeniousAI]

Conversational marketing is about leveraging the power of real-time conversations and two-way dialogue to engage customers and seamlessly move them through your marketing and sales funnels https://t.co/fNdPdQ8X0N

[inGenious.AI @inGeniousAI]

@Xero Thanks :-)

[inGenious.AI @inGeniousAI]

@Xero Any update on this?

[inGenious.AI @inGeniousAI]

In the crowded digital space where voice is becoming very important as part of a customer's brand experience, AWS are now giving customers an opportunity to create a very unique, local identity to represent some of the products and services. https://t.co/k5P6ajhXAW

[inGenious.AI @inGeniousAI]

The chatbot revolution has seen enterprises building a multitude of stand-alone conversational bots. But how to scale a potentially already considerable investment in conversational tech & deliver operationally strategic consistency across the organization https://t.co/YMoNsQkGH8

[inGenious.AI @inGeniousAI]

Conversational AI has matured to deliver on the promise of being a time-saving device in customer service. It enables companies to have virtual agents performing tasks just like humans would. https://t.co/LQGU8D99Ls

[inGenious.AI @inGeniousAI]

Last year, more than 67% of consumers worldwide used a chat for customer support. By the end of this year, 85% of all interactions could potentially be handled through these virtual assistants. https://t.co/tgPLVDHA18

[inGenious.AI @inGeniousAI]

In 2020, more than 75 percent of customer interactions will be made AI. Data from these interactions will help businesses create a more authentic digital communication experience than traditional digital channels https://t.co/reNQfHDp3G

[inGenious.AI @inGeniousAI]

Today's consumer wants a personalised experience and they want help wherever and whenever they need it. To that end more retailers are flipping on voice and chat tech to meet that expectation and drive a more personalised and rewarding customer experience. https://t.co/wOWLR9TjYT

[inGenious.AI @inGeniousAI]

Meena is a fantastic contribution and it's hard to capture the enormity of what Google has achieved here. But we need to be careful, as more and more conversational AI bots enter our daily lives, we need to focus on what is most valuable for us as humans. https://t.co/mr50hPOjDB

[inGenious.AI @inGeniousAI]

Via experiments, they found that people have limits in the number of things they can identify correctly after being taught their labels, and also limits in the number of items they can recall from an earlier list. Coincidentally, the limits were around 7! https://t.co/YdDMcEfPZE

[inGenious.AI @inGeniousAI]

Speak human but don't pretend to be one — that's the golden rule of conversational AI. Brands must be upfront that they are using bots so humans know what they're dealing with. https://t.co/LOMu1E9g7J