Innr

Great lighting for every moment of your day, based on a personal online lighting advice.

[Innr @InnrLighting]

@EnR37 It seems that the missing price is caused by a bug on our website (we are working on our website). When you continue to the payment, the total order price is shown.

The indoor plug 4-pack is currently not available, so this product cannot be ordered.

[Innr @InnrLighting]

@krakenshiro There are some things that you can try, like powering off the bridge, and trying to reset th bulbs with an alternative reset method.

We recommend sending a message to our servicedesk, so we can assist you in re-pairing these bulbs.

[Innr @InnrLighting]

@Ry5ter These bulbs have different functions:
The shown Hue bulbs can only shine in one white colour, and can be dimmed.
The Innr bulbs here can shine in warm white to cool white colours, and can also be dimmed.

So: The same price, but extra functions!

[Innr @InnrLighting]

@sambhavsharma @homblismart Hi,
We have now found the defective part in your set of lights, and have sent a replacement for the defective lights. We apologise that this took longer than usual.

Soon, your Innr lights will shine brightly again, like they should!

[Innr @InnrLighting]

@Ventaget Hi, with the Outdoor strip, there are clips included to fasten this strip. To place this strip on the ground, I personally would recommend to either place the strip without fixing the strip, or using braces of some kind to place over the strip. We hope this advise helps!

[Innr @InnrLighting]

@loribinca Hi, a bulb that stops working after only a day is certainly not how our bulbs should behave!
The reset method for Innr lights is shown in this video: https://t.co/XjN7a8eFql
If the bulb still doesn't work, send us a DM.
Kind regards,
Florian de Boer, Innr Servicedesk

[Innr @InnrLighting]

@tentativelyy Hello! Currently, we are slightly behind in our service emails. We will reply to your message as soon as we can. If you'd like, you can also DM us, and we can see what we can do to help you.

[Innr @InnrLighting]

@OehrchenVT Hello, returning all three bulbs would be quite the bother, we can replace this one defective bulb for you. Could you send us a Direct Message with your invoice or Amazon order number? With that, we should have all the necessary information to arrange a replacement.

[Innr @InnrLighting]

@scorp84 Last weekend, we had an issue with the connection between our bridge and Google Home/Alexa. This issue has now been fixed, and you should be able to use Google Home/Alexa again, but might need to relink your account. Our sincere apologies for any inconvenience.

[Innr @InnrLighting]

@de_gloane Das Problem wurde jetzt behoben und Sie sollten Google Home/Alexa wieder verwenden können, müssen Ihr Konto jedoch möglicherweise erneut verknüpfen. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten. 2/2

[Innr @InnrLighting]

@de_gloane Letztes Wochenende hatten wir ein Problem mit der Verbindung zwischen unserer Bridge und Google Home/Alexa. Dies hatte mit einem abgelaufenen Zertifikat zu tun. 1/2

[Innr @InnrLighting]

@ultra_namekian The issue has now been fixed, and you should be able to use Google Home/Alexa again, but might need to relink your account. Our sincere apologies for any inconvenience. 2/2

[Innr @InnrLighting]

@ultra_namekian Last weekend, we had an issue with the connection between our bridge and Google Home/Alexa. This had to do with a certificate that was expired. 1/2

[Innr @InnrLighting]

We recently had an issue with the connection between our bridge and Google Home/Alexa. This had to do with a certificate that was expired. The issue has been fixed, but you might need to relink your account. Our apologies for any inconvenience.

[Innr @InnrLighting]

@tweetholle
Das ist in der Tat ein Weckruf, den Sie nicht sehen wollen! Bitte senden Sie uns eine Nachricht mit Ihrer Rechnung und einem Bild der Glühbirne, damit ich dies unserem Techniker zeigen und einen Ersatz schicken kann, damit Sie nicht im Dunkeln gelassen werden!

[Innr @InnrLighting]

@legit_ioangogo I have asked one of our developers, and he confirmed that firmware updates can currently only be installed using an Innr bridge. We are looking into possibilities for installing firmware updates using other systems, but when this will be possible, is uncertain.

[Innr @InnrLighting]

@legit_ioangogo Hi, Firmware updates for Innr lights can only be downloaded using an Innr bridge. For our LED-strips, there are currently no updates. If you have more questions regarding updates for your Innr lights, contact the Innr customer service.

[Innr @InnrLighting]

@targa32 I see that indeed my collegue replied to your mail, seeing we have the all the information we need there we will pick up the issue and solve it in that thread so that you can use your bulbs with your new Innr bridge :)