INOC

Global Provider of NOC Solutions for Enterprises, Communications Service Providers, and OEMs. #INOC

[INOC @INOCGLOBAL]

A few years back, we conducted an internal customer study to illustrate how our Structured NOC radically transforms where and how support activities are managed—both by tier and category. The results? Tier 1 manages 65% of IT support while Tier 2/3 handles 35% of advanced tasks.

[INOC @INOCGLOBAL]

Struggling with alert overload? Our guide explores how AIOps in the NOC streamlines incident resolution by reducing false positives and alert fatigue. https://t.co/uZE5PTTbkA

[INOC @INOCGLOBAL]

The demand for Managed Services continues to grow, but quality 24x7 NOC capabilities are lacking. Partnering with INOC can solve complex network support challenges and unlock new revenue opportunities. Learn more in our guide to NOC services for MSPs: https://t.co/cM4joF3kxJ

[INOC @INOCGLOBAL]

Is your support function struggling to meet service levels? You're not alone. The biggest NOC challenge is the lack of an operational blueprint to follow. Other issues include lack of standardization, scalability, and prohibitively high costs. Learn more: https://t.co/DGoSEABvKd

[INOC @INOCGLOBAL]

Did you know that a Tier 1 NOC can handle 65% to 90% of IT support tasks? Implementing a tiered support structure can lower support costs, reduce MTTR, and enhance end-user experience. Our white paper shows you how: https://t.co/KcmC6LqHCv

[INOC @INOCGLOBAL]

AIOps is revolutionizing IT Service Management. Our guide explores how AIOps can help overcome NOC support challenges, such as navigating complex infrastructures with hybrid, interrelated, and dynamic technologies. Learn more: https://t.co/O1xI8HYTsW

[INOC @INOCGLOBAL]

Looking to improve your support function through #ProblemManagement? Our guide reveals the best practices we abide by every day: https://t.co/Rg7ennppfI

[INOC @INOCGLOBAL]

One of the biggest decisions companies have to make in building, expanding, or optimizing a #NOC is whether it’s best to manage support in-house or outsource it. Our guide covers three big factors to consider. https://t.co/llEuLRqZPI

[INOC @INOCGLOBAL]

When teams need to build or formalize a #NOC for the first time, the first question is a basic one: what's the first step? The right answer is almost always the same: stepping back to analyze the business, its customers, and its support requirements. https://t.co/SYjBPMytmg

[INOC @INOCGLOBAL]

Want to take a more advanced approach to Service Level Management in the #NOC? Start by complementing your KPI reporting with additional Service Level Objectives (SLOs) to better measure performance and keep teams aligned on success. More in our guide. https://t.co/xUFCJIiFKI

[INOC @INOCGLOBAL]

The global #managedservices market is expected to expand at a compound annual growth rate of 13.4% from 2022 to 2030. Read our guide for everything the modern MSP needs to know to cost-effectively access 24x7 #NOC services and unlock revenue. https://t.co/bktEXZfTpp

[INOC @INOCGLOBAL]

Wondering what the onboarding process looks like when turning up NOC support with us? Here's a very high-level look at our client onboarding process, which typically gets teams up and running in 6 to 9 weeks. https://t.co/2bBxMXFg2s

[INOC @INOCGLOBAL]

Top-tier NOCs are applying automation to take on the repetitive, low-risk tasks that pull technical specialists away from revenue-generating work. We recently broke down the current and potential future capabilities with #AIOps in the #NOC. https://t.co/EyBUWRhTuu

[INOC @INOCGLOBAL]

Having spent the last 20+ years crafting runbooks for use in hundreds of support environments, we deconstructed the “anatomy” of our own runbooks to provide a model to assess against your own. https://t.co/CDFG4H5Apr

[INOC @INOCGLOBAL]

Want to improve #MTTR this year? We sat down with two of INOC’s resident #incidentmanagement experts to understand how IT support teams can take their process to the next level. https://t.co/qiKkiZFqCs

[INOC @INOCGLOBAL]

Last year marked the 30th year @RSNA has partnered with INOC to stand up and run its sprawling annual meeting network from a pop-up NOC. Get a unique look inside the technical evolution of RSNA's event network — from the early 1990s to today. https://t.co/uWD8P9rbV0

[INOC @INOCGLOBAL]

Here's a question we hear all the time: "What’s the simplest, most cost-effective way to turn up 24x7 #NOC support on INOC’s platform with a team dedicated to us?" Our answer: The MVP Dedicated NOC. https://t.co/gCM2QT9I5g

[INOC @INOCGLOBAL]

Many support teams view outsourced #NOC support as a way to achieve 24x7 coverage by augmenting their team's business-day support duties after hours only. Our guide explores why bifurcated NOC support isn't the elegant solution it's often thought to be. https://t.co/fXMI5Nlkq6

[INOC @INOCGLOBAL]

In the enterprise space, network components, cloud compute, infrastructure, applications, and security all have to be part of a modern monitoring strategy. Our guide covers five best practices widely applicable to enterprise monitoring environments today. https://t.co/uCoSOlhCI9

[INOC @INOCGLOBAL]

Ever wonder how #AIOps is getting applied to improve ITSM these days? Grab our free white paper and see how machine learning and automation are being used to reduce #MTTR, improve notifications, auto-correlate events, and more: https://t.co/dy2apAbKvY