The Institute of Customer Service

The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect

[The Institute of Customer Service @instituteofcs]

Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign

[The Institute of Customer Service @instituteofcs]

Register here (members only): https://t.co/xB9RQGRqf9

[The Institute of Customer Service @instituteofcs]

Our upcoming research will explore the impact of climate change on customer service, highlighting key challenges & opportunities across sectors. We’ll share key findings, practical implications for service leaders & what this means for building future-ready service strategies 👇

[The Institute of Customer Service @instituteofcs]

Secure your place: https://t.co/REWOEwE2RB

[The Institute of Customer Service @instituteofcs]

The #UKCSA bring the best in CX together to share, learn & celebrate success. Join us to connect with organisations setting the standard for service across the UK & driving real impact in #CX.
🎟️ Early bird tickets & tables now available - more info via the link in the comments👇

[The Institute of Customer Service @instituteofcs]

Access your free digital copy here: https://t.co/Ohlmp200mu

[The Institute of Customer Service @instituteofcs]

Our latest issue of Customer Focus Magazine is now out! In this edition, we explore the growing role of AI within customer service - examining both the opportunities and challenges that come with adopting new technologies. Get your free copy via the link in the comments below! 👇

[The Institute of Customer Service @instituteofcs]

Secure your place and find out more: https://t.co/sZWegRC7yR

[The Institute of Customer Service @instituteofcs]

Customer expectations are rising - are your service skills keeping up? Our Customer Service Impact certificate course helps you build confidence, strengthen communication and deliver better customer experiences.

📅 29 Sept & 13 Oct 2026
👥 Members only

Register below 👇

[The Institute of Customer Service @instituteofcs]

Listen to all episodes here: https://t.co/lvL6ZaL0kR

[The Institute of Customer Service @instituteofcs]

In our latest episode of Causonomics, Jo Causon sits down with Clem Garvey to explore how businesses can deliver secure, scalable & personalised customer experiences in a complex environment.

Listen now and find out what it takes to put customers at the heart of your business 👇

[The Institute of Customer Service @instituteofcs]

Register here: https://t.co/EHMB4klLCE

[The Institute of Customer Service @instituteofcs]

Our AGM will be taking place on 8 Jul at Glaziers Hall, bringing members together to review progress & shape the year ahead. Hear from senior leaders in our UKCSI panel and explore the latest findings and what they mean for organisations striving to improve CX and performance 👇

[The Institute of Customer Service @instituteofcs]

Find out more here: https://t.co/dY31lFtPlb

[The Institute of Customer Service @instituteofcs]

National Customer Service Week 2026 returns this October, bringing organisations across the UK together to recognise the people, practices and purpose behind great service.

Head to our website to explore the themes & download the digital pack! 👇
#NCSW2026 #customerservice #cx

[The Institute of Customer Service @instituteofcs]

Find out more: https://t.co/REWOEwE2RB

[The Institute of Customer Service @instituteofcs]

Great customer experience is built by people, decisions and cultures that put the customer first. Our #UKCSA recognise organisations turning that commitment into real impact.

🏆 Awards entries opening soon - watch this space!

[The Institute of Customer Service @instituteofcs]

Member webinar: https://t.co/TD0DdN4VFn
Non-member webinar: https://t.co/F0cjg9QE3W

[The Institute of Customer Service @instituteofcs]

The latest UKCSI reveals key trends shaping CX - from what high-performing organisations are doing differently to where the biggest opportunities lie.

Join our July webinars:
7 Jul – Member webinar
22 Jul – Non-member webinar

Register via the links in the comments 👇

[The Institute of Customer Service @instituteofcs]

Book your place here: https://t.co/TERpEJc4O6

[The Institute of Customer Service @instituteofcs]

As volatility, tech & shifting expectations reshape the operating landscape, the question is no longer whether service will change, but how leaders will adapt quickly enough to shape it. Join us at our #ICSConf27 for practical insights from leaders navigating this uncertainty 👇