Dear Cape Town Residents, we are unfortunately experiencing an outage across some regions in the area. Our senior engineers are investigating and trying to get the issue resolved as soon as possible. We apologize for the inconveniences caused. https://t.co/yl2cLvsNxP
Are you having connectivity issues? Before you reach for the phone to call your Internet Service Provider, watch our video for helpful tips and tricks. 🐸✌️
#FrogfootFibre#ConnectivityTips
https://t.co/WKCOcEwL6u
Kindly note that we are experiencing a network outage in Stellenberg, Cape Town. Technicians are on-site investigating. We will update you on the progress.
Dear Frogfoot customers, we are happy to announce that the Double Up Promotion went ahead as scheduled on 1 April. While we have upgraded majority of our customers, we are in the process of upgrading the remaining users.
Dear valued customers. Please note that we started & processed the majority of the Double Up line speeds on 1 April 2020. The upgrade is still underway and taking place in a staggered approach to not cause any unnecessary network constraints. We thank you for your patience.
WACS Outage: TATA is busy making arrangements for a cable repair vessel to attend to the sub-sea fault btw UK and Portugal. Once the vessel is loaded, it will take approx 3 days to reach site. We don't have any anticipate repair date at this point, but will share once obtained.
Interworks will upgrade the line speeds of existing users at no additional cost.
The free speed upgrades, which will be effective from 1 April 2020, will assist people who work from home and stream educational services.
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The country is currently experiencing load shedding. This will unfortunately also affect your connection even when the power restores.
Please bear with us as our systems recover. We apologise for any inconvenience it's causing.
#OpenserveFibre
https://t.co/UBztmjXTRE
Did you know that loadshedding affects your fibre too? An Uninterruptible Power Supply or 'UPS' will keep your router powered during loadshedding. Click here to view our Network Status page: https://t.co/XFIDzaBSpS
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#Loadshedding#FrogfootFibre
Walmer residents: Please note the current Walmer outage is due to the municipality removing a large tree and damaging our cables with their excavation equipment. Our team is urgently repairing the damage.
Interworks Update: @FFFibre - #ProteaGlen. Some customers may experience problems with no connectivity. Fault is linked to multiple fibre breaks. Frogfoot engineers are still onsite attending to repairs. Provisional ETTR has been set to 17:00 today.
Vuma deploys open access fibre infrastructure. This means Vuma is not an ISP, we simply install the infrastructure. Consumers then have the opportunity to choose from a number of ISP's on our network based on their needs and budget. To find out more, visit our website.
Telkom is experiencing a degradation in services which is affecting all of their Smart Access number The issue is intermittent but ongoing, the effects are that calls to the Smart Access numbers sometimes return an engaged tone or just ring without ever reaching their destination