Why do small acts of kindness, like a stranger paying for coffee, resonate so deeply? Because we crave positive surprises. It’s not just about meeting expectations—it’s about exceeding them. #CX#KindnessMatters#UnexpectedJoy
@joevitaleho May I include you in the IPA speakers bureau? Click the join button at the top bar at https://t.co/ZWEv7hcDHq ---Mitchell Davis , Director General (202) 333-5000.