InTouchCX

InTouchCX™ develops technologies and solutions for customer experience management. #Client #Agent #Agent Manager #Marketing #UnifiedComms #SocialMedia #BigData

[InTouchCX @InTouchCX]

CEM trends 2013: less response to solicited surveys, preference for social media outlets. Need to merge the two. -Michelle deHaaff @Medallia

[InTouchCX @InTouchCX]

CX definition: 'The sum total of conscious and unconscious events' -Brad Daniels (2011)

[Andrew McInnes @apmcinnes]

More consumers tell firms directly about experiences than post about them on Facebook or Twitter http://t.co/EGnKHvCa via @btemkin

[InTouchCX @InTouchCX]

'Cloud based contact centers are growing at 25% annually' -DMG Consulting #cloud #future #CEM #CX

[InTouchCX @InTouchCX]

'65% of all support conversations will happen in the cloud by 2012' -Gartner #cloud #future #CEM #CX

[InTouchCX @InTouchCX]

Customer Experience: a journey which makes the customer feel happy, satisfy, justify, with a sense of being respected, served & cared -Wikip

[InTouchCX @InTouchCX]

"@TechCrunch: 5 Considerations For The Flash Market Now That Texas Memory Is IBM's Darling http://t.co/c7I6NR7U by @alexwilliams"

[InTouchCX @InTouchCX]

"@GreatestQuotes: "If it fails, admit it frankly and try another. But above all, try something." - Franklin D. Roosevelt"

[TechCrunch @TechCrunch]

Score One For "Mobile Big Data:" Location Analytics Startup Locately Acquired By Research Firm SMG http://t.co/ZBOMxizG by @sarahintampa

[Richard Parris 〓〓💙🇺🇦 @ReDGryffyN]

@richardbranson @virginmoney Call me Branson, Licensed to Till !! :)

[TechCrunch @TechCrunch]

Congressman Darrell Issa Signs Declaration Of Internet Freedom http://t.co/Q61c0vqq by @gallagherbilly

[TechCrunch @TechCrunch]

Nokia Bridge: Nokia's Incubator Gives Departing Employees €25k And More To Pursue Ideas That Nok... http://t.co/kQ4BYKKm by @ingridlunden