Ishaan Patel

[Ishaan Patel @Ishaanp_24]

@we_are_cult Another great STANDARD response. At this point I can read it perfectly without even opening my eyes. This time you said "at the earliest", I guess that means at least 1 more month of silence? Or maybe an uninvestigated email response after that? Investigate my case properly first

[Ishaan Patel @Ishaanp_24]

DAY 39: @we_are_cult claims "refunds aren't applicable", I should "contact the source."
1. One membership bought DIRECTLY from you. You ARE the source.
2. The other from @CircleHealth, your authorised vendor.
How are you "the source" enough to delete them but not for the refund?

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

@we_are_cult So @mukeshbansal06 : You have the money (₹34,500) and you have the memberships you seized.

Is this the "world-class" experience you’re building? One where the company acts as judge, jury, and executioner of a user’s account?
@jagograhakjago @PiyushGoyal #ConsumerRights #Fraud

[Ishaan Patel @Ishaanp_24]

@we_are_cult This comes after months of silence. I’ve sent repeated emails (A LOT TO LIST HERE). They have given zero written explanation.
Instead of solving it, they lied to the NCH, claiming I was "satisfied" just to close the ticket. Manipulation of govt portals isn't a resolution strategy

[Ishaan Patel @Ishaanp_24]

DAY 26: do you even know what ‘soon’ means @we_are_cult @mukeshbansal06 ? Stop the standard responses. Stop the attrition based customer ‘support’. Just stop, have some sense of ethics. Refund my money. @jagograhakjago @PiyushGoyal @PiyushGoyalOffc #fraud #consumerprotection

[cult @we_are_cult]

@Ishaanp_24 Hey Ishaan, we sincerely apologise for the inconvenience. Our team is already looking into this and will get back to you with an update soon.

[Ishaan Patel @Ishaanp_24]

@we_are_cult "Soon" is a vague term. I have been waiting for 3 months. What I need is a clear timeline and a transaction ID @we_are_cult @mukeshbansal06

[Ishaan Patel @Ishaanp_24]

DAY 15: The @we_are_cult 'Investigation' Loop.

On March 11, they called promising 'daily updates.' They haven't called once since. They are now trying to blame their partner Circle Health for selling the membership to a customer. @jagograhakjago @mukeshbansal06

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

Hey @mukeshbansal06, if B2B partners sell your product 'wrongly,'(according to your team) take it up with them. You don't delete a customer's paid pass and ghost them for 3 months.
This isn't an investigation; it's a stall tactic. Refund ₹34,500. #CultFit #Fraud #ConsumerRights

[Ishaan Patel @Ishaanp_24]

@we_are_cult @mukeshbansal06 @jagograhakjago UPDATE: I have officially filed a SECOND complaint with the National Consumer Helpline (NCH).
This one specifically addresses the Fraudulent Closure of my previous grievance and the unauthorized manipulation of my account. You can’t ghost your way out of a government record.

[Ishaan Patel @Ishaanp_24]

DAY 9: Still no resolution from @we_are_cult @mukeshbansal06 .
Funny how it only took them 6 days to unilaterally tamper with my account and ₹34,500 worth of memberships without my consent. They were lightning fast when it came to lying to @jagograhakjago about my "satisfaction"

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

@we_are_cult @mukeshbansal06 @jagograhakjago But when it comes to fixing their "internal error" or processing a refund for a long-term customer they've harassed for 3 months? Suddenly, @we_are_cult doesn't know how to send an email or pick up the phone.

9 days of silence. Zero accountability.

[Ishaan Patel @Ishaanp_24]

DAY 8: A week has passed but no communication from @we_are_cult. Now I am sure silence is their customer care policy. Their greed over such a small amount (for them) has more priority than customer satisfaction. Doesn’t work in the long term @we_are_cult @mukeshbansal06

[Ishaan Patel @Ishaanp_24]

DAY 5: Total silence from @we_are_cult @mukeshbansal06. They asked for evidence on a call (Mar 2), I sent it immediately, and they’ve ghosted ever since. Is "ignore it until he goes away" the official @we_are_cult playbook for ₹34,500 disputes? @jagograhakjago

[Ishaan Patel @Ishaanp_24]

What’s up @we_are_cult?

[Ishaan Patel @Ishaanp_24]

What’s up @we_are_cult?

[Ishaan Patel @Ishaanp_24]

As a startup founder, I know the difference between a technical glitch and a deliberate policy of attrition. You’re hoping I’ll get tired and go away. I’m not. No more "we're looking into it" replies. Only a Transaction ID will stop this now.
@mukeshbansal06 @iHrithik @zomato

[Ishaan Patel @Ishaanp_24]

DAY 4: Absolute silence from @we_are_cult. I sent the screenshots you requested on March 2nd proving the corp badge is STILL on my account. Why ghosting now? Is it because everything proves your resolution to @jagograhakjago was a lie?

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

DAY 3 UPDATE: @we_are_cult claims to take these things seriously on this platform, but has any progress been made? NOPE, not at all. No communication, no resolution, no care in the world. @mukeshbansal06 it reflects how the brand treats long term customers. @jagograhakjago #Fraud

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

@she00574 @NaanuBy2coffee @we_are_cult They shamelessly lie on NCH, a government portal. Check my thread, their claims are physically and technically impossible. They claim things I never said, without any evidence.

[Ishaan Patel @Ishaanp_24]

@we_are_cult @jagograhakjago @consaff @ConsumerQueries @mukeshbansal06 @PiyushGoyal @PiyushGoyalOffc DAY 2 UPDATE: Nothing. No progress or communication from @we_are_cult
As a struggling startup founder, this much money means a lot to me. @mukeshbansal06 @we_are_cult be more accountable. Over last 2 years, I’m clearly seeing enshittification of your customer service (10/6)

[Ishaan Patel @Ishaanp_24]

Hey @we_are_cult, why is your team lying to the National Consumer Helpline (NCH)?
I have proof that you submitted a fraudulent response to Grievance #8474652 to close it.
Thread on how https://t.co/XBdPbU8Q1H denies service, forces purchases, and then lies to govt portals. 🧵👇

[Ishaan Patel @Ishaanp_24]

@we_are_cult @jagograhakjago @consaff @ConsumerQueries @mukeshbansal06 @PiyushGoyal I acted in 100% GOOD FAITH by not using the disputed membership for 3 months while waiting for a resolution.
Meanwhile, @we_are_cult acted in BAD FAITH by lying to NCH, and tampering with my account without consent. @jagograhakjago @mukeshbansal06 @PiyushGoyalOffc