itelCX

itel is an award-winning international CX partner, with a robust service delivery model that combines the best of nearshore, onshore, and work-at-home.

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itel continues to be the place for unique careers and fearlessly unique individuals. Meet one of our account trainers from Guyana 🇬🇾, Yvonne Paul, who doesn’t let fear get in the way of her dreams. We embrace the unique talents of our people, and help them achieve their best.

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Winter may seem a mile away, but U.S. insurers should be thinking about the upcoming winter months and the rise in winter claims. Learn how to minimize losses with the right CX strategy that focuses on claim prevention: https://t.co/mHggRqXJ2n

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Meet Michelle! Our Executive Vice President of People, Resources & Culture (PRC). Learn more about her and the exciting projects and innovations she has planned for YOU, our itelers: https://t.co/m11vXozFOt

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Rising prices in utilities doesn’t have to mean lower customer satisfaction. There is a way to free up investment capital and retain consumer loyalty, and it has to do with finding the right CX partner. Read More: https://t.co/tiay0O1bt6

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This month, our spotlight is on Keinisha Duizer from itel Guyana. This passionate, driven ‘iteler’ joined the when she was just 17, and has risen from Customer Service Rep to Ops Manager. Learn more about her story: https://t.co/8uvtY1DS4O

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itel, the Caribbean’s largest homegrown business process outsourcer, just announced their expansion into Belize, with an initial US$2.5m CapEX investment to retrofit a 40,000 sq. ft shell into a contact center that can house up to 800 employees. Read more: https://t.co/4vyhWd8JNj

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Can a good CX outsourcer defy the “triple constraint” rule and deliver Fast, Good, and Competitively Priced CX services, especially in time for peak season? Here are 3 examples of how eCommerce brands can have it all. See: https://t.co/9B7xHPRTog

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Spring is in the air and so are vacation plans. With traveler satisfaction at an all-time low, and costs rising, people aren't sure which travel brands to trust. In case you missed it, here are 4 tried and true ways to boost traveler trust. See: https://t.co/g4U9RGuioZ

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Tune in on March 31st, 2023, for the GSS Gender Conference on the topic, "Gender Inclusiveness and the Promotion of Women’s Opportunities in the GSS.” Our Executive VP of People and Culture will be a panelist, representing the women of itel.

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Today and every day, we celebrate the remarkable women who make the itel family thrive. Your hard work, dedication, and passion continue to inspire us all. Thank you for your commitment, and your drive to be your best self. Keep feeling empowered. Happy International Women's Day!

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itel is proud to be listed once again among the world’s top outsourcers on the IAOP’s The Global Outsourcing 100® for 2023. As a Caribbean-born BPO, it is amazing to have this recognition of our growth, our achievements, and our commitment. https://t.co/QmeK2caEgS

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Are you having trouble sourcing enough multilingual customer support agents? See our tips for sourcing them, and how we, at itel, ensure a constant pipeline of bilingual agents: https://t.co/hdITadQMEp

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Did you know that diverse companies are more innovative, more competitive, and are 36% more profitable? In Part 3 of our series, we share three steps every contact center can take to build a more diverse workforce. See more: https://t.co/Q8i9xheobt

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In this special date, we'd like to take the time to thank all of wonderful reps that go above and beyond every day, providing the best customer experience and living by itel's values. We love you! Happy Valentine's day ❤️

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In our latest CXpert Insights Series, itel’s COO, Scott Sullivan, explains how CX outsourcers and BPOs can turn their relationship into an irreplaceable partnership, and how this leads to greater performance, innovation and revenues. See: https://t.co/GqUTwtaTH2

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Don’t miss Part 2 in our February series, where we explore ways to build love for contact center jobs, especially among younger generations. See: https://t.co/zd2Bge3hvh

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On this day in 1945, a legend was born. A totemic symbol for peace, unity and reggae, Bob Marley was an international cultural ambassador, and the voice of a nation. Today, we celebrate his life and how he changed the world through a positive message.

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On February, we honor those who have made their mark in black history throughout time, and as a Caribbean born company, we recognize and celebrate their impact in building a brighter future for our society. Happy Black History Month.

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Want to build more LOVE for contact center jobs? Here are six tips for getting Gen Zs to consider, and yes love, contact center work. See: https://t.co/IQmqhtIpJv

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Is your CX ‘Player Ready’? More than 100 new video games are set to be released in 2023 and player support plays a crucial role in the gaming experience. Level Up your CX just in time for the busy release season. Read More: https://t.co/g0EvhhZP3u