Chris Matchett

Senior Director, Analyst for IT Service Desk at @Gartner_Inc. I am moving to Mastodon, currenty at @[email protected]

[Chris Matchett @ITSMChris]

We updated our ITSM tools buyer’s guide on @Gartner_inc for clients and subscribers. Highlights follow…

[Chris Matchett @ITSMChris]

@Gartner_inc Or now. What a way to go.

[Chris Matchett @ITSMChris]

I wanted to wait until a formal @Gartner_inc Mastodon solution was setup, but recent events prompted me to make an earlier move.
I’m not tooting on @[email protected] for now.

[Chris Matchett @ITSMChris]

Then I could have a @[email protected] (or something like that). Similar to an email address. Only other @Gartner_inc employees on the server, but of course no issues following and being followed from outside

[Chris Matchett @ITSMChris]

I wonder if my employer set up a Mastodon server, so that I could create a techie/business focussed account that they could moderate and federate with other related servers about industry content. We already try to play by our company rules when tweeting on here anyway.

[Fab Cookies Analyst @fab_biscotti]

...and here it is! https://t.co/NksZXJcTUi

[Chris Matchett @ITSMChris]

The 2022 Gartner Magic Quadrant and Critical Capabilities for ITSM Platforms have just published on https://t.co/iW2jtcyaXG. #itsm #gartner

[Chris Matchett @ITSMChris]

The ITSM Platforms Magic Quadrant is now out. I’ll post links and stuff when the Critical Capabilities publishes in the next day or so.

[Royal Hansen @royalhansen]

Trick or treating in the Bay Area

[Terrible Maps @TerribleMaps]

Map of Europe drawn from memory

[Chris Matchett @ITSMChris]

@ClaireAgutter Reminded me to charge mine

[ServiceDeskInstitute @sdi_institute]

What’s your view on #QuietQuitting? Is it all about proper work-life balance, a harmless response to burnout or a red flag?

Read more about this topic on our blog 👉 https://t.co/AdtutMpWEW

#ITSM #servicedesk #employeeexperience #modernworkplace #welbeing

[Chris Matchett @ITSMChris]

All analysts vs their profile photo

[Ed Cumming @edcumming]

All journalists vs their byline picture

[Jason Wong - Gartner Analyst @mobilegourmet]

My coauthor Joe Mariano and I are excited to share the 2nd of 4 Orlando #GartnerSYM Socks MQs. This is the AI and D&A #SocksMQ 🤖🧦 @cloudera @cloudsmith @ActionIQinc @elastic @incorta @moogsoft @koredotai Congrats all!

[Fab Cookies Analyst @fab_biscotti]

Indeed, a @Gartner_HR survey of more than 4,500 knowledge workers and 200 HR leaders showed that in-​office mandates drove connectedness sharply down. Among employees with “radical flexibility” 53% reported a high degree of connectedness.

[Prof Shafi Ahmed PhD FRCS @ShafiAhmed5]

Not all experiences are good in virtual reality. VR soccer.

[Caitlin @caithuls]

RELATIVE: You know about computers, right?

ME (has a degree in computer science): No

[Chris Matchett @ITSMChris]

@IanAitchison @swdownes Tell me when he’s off-stage so I can bombard him on Teams. I have an idea. Ask him about BT fusion teams too

[Chris Matchett @ITSMChris]

@IanAitchison @swdownes Always with the Mondays…

[Rory Cellan-Jones @ruskin147]

Trying to communicate with @edfenergy about my direct debit and learning about the deficiencies of chatbots