@Homebase_help hi, I was expecting a flooring delivery today between 7:30 and 11:30. No delivery and online tracking showing as delayed with not further info. Tried calling the number and directed straight to a voicemail inbox which is full and then line cuts off
@lauranock21@Olbennett13 Yes I wasn’t holding out much hope. Since then I’ve heard nothing so I’ve now submitted a dispute through the credit card provider.
@lauranock21@Olbennett13 Update on this. Spoke with Homebase who said they’ll be contacting XPO to cancel delivery and will be processing a refund once they have the stock back. So will see what happens with that.
@lauranock21@Olbennett13 Nope, still no luck although had an email today saying they’re going to deliver tomorrow. I’m not even currently in the country… the website is still saying online purchases have the 30 day unwanted refund option
@lauranock21@Homebase_help Yeah today they can’t guarantee a refund. My refund request has been escalated though whatever that means. Was your purchase credit or debit card?
@Olbennett13 morning, when I finally spoke to XPO they gave me this number for Homebase 0333 003 7084 I spoke to someone who implied I would be able to cancel my order and get a refund. I’ll probably do that today and look elsewhere, or if they change their minds involve Credit card provider
Had an issue with our account last #Freiday so this week's #competition is for TWO WINNERS!!! Each to win a case of #Alkoholfrei 🍻
Simply repost for your chance to #win!!!
Winner announced at 5pm(ish) today - GOOD LUCK!!! 😀