Jade Naylor

[Jade Naylor @JadeNaylor1]

@SamsungUK I have, Please ensure this is sent to someone who has the authority to process my refund, I have already had to wait nearly 2 weeks and still have no update as to when it will be authorised & processed! This has caused extreme inconvenience for 6 months I shouldn’t have to wait

[Jade Naylor @JadeNaylor1]

@SamsungUK your customer service is a joke, they talk over you, put the phone down, back track on promises & have no resolutions for customers! The managers have no authority so what’s the point in them putting you through to them! This is getting a joke now!! Case 370728740

[Jade Naylor @JadeNaylor1]

@SamsungUK they have passed me round from pillar to post for 6 months,wanting me to repair it myself, you now can’t collect it as you have no shipping boxes,I asked for a refund on the 14th June and I’m still being passed round waiting for the refund to be authorised, never mind processed!

[Jade Naylor @JadeNaylor1]

@SamsungUK may/mae from your
Customer services is extremely rude! She does not let customers speak & does not help AT ALL! I was told by a manager I would get a phone call from someone to process my refund….Now May is telling me they can’t call me! Ref -370728740

[Jade Naylor @JadeNaylor1]

@SamsungUK surely you don’t expect your customers to wait 6 months with a defective vacuum, try to make them repair it themselves & make them fight for a refund because you don’t have any shipping boxes (like that’s my fault?!) & now make me wait 2 weeks for a refund!! -370728740

[Jade Naylor @JadeNaylor1]

@SamsungUK I've waited 6 MONTHS over a faulty robot vacuum & now you're making me wait 2 weeks (so far) for the refund your team explicitly confirmed was authorized last Friday! Advisors & managers keep passing me round with fake callback promises. Absolute joke. Case 370728740

[Jade Naylor @JadeNaylor1]

@SamsungUK I have endured SIX MONTHS of severe inconvenience over a defective, water damaged, rusted robot mop/vacuum. Your team verbally confirmed a manager-authorised the refund last Friday (Case 370728740) and is now completely ghosting me - Absolutely shocking service!!

[Jade Naylor @JadeNaylor1]

@ZARACare can you help with an order that wasn’t delivered please?? I have spoken to several advisors and I’m not getting anywhere

[Jade Naylor @JadeNaylor1]

@ZARA @ZARACare I have tried 8 times! They aren’t helping me

[Jade Naylor @JadeNaylor1]

@ZARA how can I get a refund for a parcel that has been lost by your courier?? I have tried for 3 days now & can never speak to anyone!

[Jade Naylor @JadeNaylor1]

@ZARA @ankitajhawar19 @ZARA_Care My parcel has been lost by Amazon (your courier) I want a replacement or refund but can’t get any of your advisors to help/listen. How can I contact you???

[Jade Naylor @JadeNaylor1]

@HillcrestAnston Is there any photos of Riley’s group doing the activities?

[Jade Naylor @JadeNaylor1]

@HillcrestAnston Oh good! Thanks for letting me know! 😊

[Jade Naylor @JadeNaylor1]

@HillcrestAnston Hope Tyler is ok? & he’s joining in when he can, just wanted to make sure as i haven’t seen him in any photos yet.

[Jade Naylor @JadeNaylor1]

@TheXFactor ...bring back @GregorColeman !!! Big mistake! 😤😭 #XFactor