🎉 Big moment for us at Kale! We just won the Google Gen AI Hackathon AND launched Kale! 🚀
This win feels like a huge validation of what we’re building. Couldn’t be prouder of the team! Read more here - https://t.co/sLLAV4rP0i
First-time founder me: Validation = feedback, excitement, maybe even funding.
Now I know better.
Validation = people using the product—not just saying they will.
30 days into launching Kale, and every paid customer/real-world use case is the only validation that matters.
When CS, finance, and leadership speak the same language, every customer convo becomes more impactful. New episode of the Retention club is out!
Tune in: https://t.co/rq9XB0E6G7
🚀 What if CS had an Innovation Lab?
Shobhit & his team are experimenting, improving & gamifying CS—breaking it into 50+ micro-touchpoints to drive real impact.
Check out on The Retention Club 🎧👇
Spotify - https://t.co/OKLunUvnfm
Youtube - https://t.co/C5ASnZIaam
Me & kishore have been metro-hopping across Chennai, armed with @KaleCopilot demos & endless enthusiasm! ✨
The best product insights don't come from zoom - they come from those "aha!" moments when you're whiteboarding with actual customers in the same room.
🎙️ Exciting news! Vicki Threadgold from Trumpet joins The Retention Club in today's episode!
From using Trumpet for seamless onboarding to spotting churn risks early—this one's a masterclass in CS strategies. 🚀
Tune in now: https://t.co/amjMlzxeiy
Fascinating trend: As AI interactions saturate B2B, CS leaders are flying cross-country for in-person customer meetings.
The challenge? Turning these rich human conversations into scalable, personalised in-product experiences minus the engineering fuss.
Intrigued? Lets chat.
Super excited for this episode, we chat a lot about digital CS, one of my favs! @ParulLahoti is a powerhouse of insights and I loved chatting with her here :)
🚀 New Year, New Episode!
In the latest Retention Club, we explore the hidden CS playbooks for 2025 with @ParulLahoti , founder of South Asian Success and customer experience innovator!
👉 Listen here: https://t.co/WOz9xJbtB6
Nothing to see here, just a 200-year-old shipwrecked teapot that made me stop and stare. No startup lessons or founder hot takes - sometimes beautiful things are just beautiful.
🎙️ New episode alert!
How do you turn 4 seats into 50? 🤔
We sat down with Luv Jain from Outplay to uncover their Customer Success secrets for scaling tiny accounts into revenue giants!
👉 Catch the full episode here:https://t.co/34X4gO53RP
👉 Spotify: https://t.co/hwmxPKztfs
🎙️ First episode of The Retention Club is LIVE!
I sat down with @rathu111 Director of CS at https://t.co/3tMxISryR3, to dig into something spicy:
🎯 Why he ditched QBRs.
💡 What’s actually working for retention.
It’s a wild conversation you don’t want to miss!
🔥 Our podcast is live! 🔥
First episode of The Retention Club features @rathu111 , Director of CS at https://t.co/vcRJFhGoqU
🎯 "Killing Sacred Cows: Why This CS Leader Ditched QBRs"
🎥 YouTube: https://t.co/BpJ4dLOdks
🎧 Spotify: https://t.co/44bIuI3M5q
💥 Tune in now!
🚀 Sudden drop in churn rate: good or bad?
Yay: Your retention game might be on point! Maybe your new features are a hit, or your support team is killing it.
Nay: It could also be hiding some issues like seasonal trends or short-term discounts.
Behind every great startup, there's a husband playing a grumpy customer!
Check out our new video featuring Harish as the disgruntled customer, and Kale's Nikilesh Muralidhar 🎥
#CustomerCancellations#Kale#Retention#Cancellationflows
Intrigued? Wondering what happened next?
That's the plan! To watch the full video, click on the link below.
Link: https://t.co/T7HQ9InX4W
#Kale#TeaserAlert#MustWatch#CancellationFlows
How much personalization is too much? 🤔 In B2B SaaS, too much can push customers towards churn! 🚫
Gartner found that 38% of consumers will leave if personalization feels "creepy". Keep it relevant, respectful, and customer-centric!
#B2BSaaS#Kale#Personalization#Churn