Jane | BitMart

Transition Lead officer. Overseeing operational wind-down and stakeholder coordination. @BitMartExchange. DMs are open

[BitMart @BitMartExchange]

Important Notice

After a careful evaluation of the Company's operating conditions, market environment, and future strategic direction, BitMart has made the difficult decision to commence an orderly wind-down of its trading platform operations. We deeply regret having to make this decision.

Key dates:
�� Jul 26, 2026, 01:30 UTC: New registrations, deposits, and new trading orders will begin to be suspended.
• Aug 26, 2026, 01:00 UTC: All trading services will be discontinued.
• Jan 31, 2027, 15:59 UTC: Platform operations will officially cease.

Withdrawal services will remain available. We strongly encourage all users to close positions, complete KYC (if needed), and withdraw assets as early as possible.

Please read the full announcement for important timelines and instructions:
🔗 https://t.co/oaBXNZXt76

Thank you for your trust and support over the years. ❤️

[Jane | BitMart @Jane_bitmart]

@IrishFilmForest Hello Patrick, withdrawals are now live. If you encounter any issues while making withdrawals please escalate them fit further perusal. Thank you

[Jane | BitMart @Jane_bitmart]

Hello zen. Sincere apologies. @SebDrewett
Please try to understand that we have high influx of transactions initiated simultaneously hence the repeated failure. Please do well to provide details so we can escalate. Thank you.

[Jane | BitMart @Jane_bitmart]

Hello @Crypto_MarketD,

We apologise for the poor communication and follow-up. The delay in transactions is due to a high influx of withdrawal requests. We are addressing this issue and will resolve it as soon as possible. Please provide details of the transaction.

[Jane | BitMart @Jane_bitmart]

Hello @g_kiu please can you provide details of your withdrawal so we can follow up? Thank you.

[BitMart South Asia @BitMart_SA]

📢 Important Update for All Users

If you have already submitted your withdrawal request, please wait. Your request has been added to the processing queue.

Due to the very high number of withdrawal requests, we cannot provide an estimated processing time. It may take longer than usual. At this time, there is no way to speed up, prioritize, or cancel a withdrawal request.

Please note that no moderator, Telegram admin, or community staff can process, approve, or expedite withdrawals. They are handled only by the dedicated internal withdrawal team.

If your issue is not related to withdrawals, please submit a support ticket and wait for the support team's response:

🔗 https://t.co/xZQBBYqtnw

We understand the situation is frustrating, but patience is the only way forward while requests are being processed. Thank you for your understanding.

[Jane | BitMart @Jane_bitmart]

@charlesbridge7 We sincerely apologise for the delay in processing your transaction. Could you please provide us with the date and time you initiated the transaction so we can follow up? Thank you.

[Jane | BitMart @Jane_bitmart]

@ram_pal08 Hello Ram. You can follow me and then try to send a message

[Jane | BitMart @Jane_bitmart]

Hello @ram_pal08,

We’re truly sorry for the inconvenience you’ve experienced while attempting withdrawals. We’re fully investigating the matter and will get back to you soon. Please provide details of the transaction you’re trying to initiate so we can look into it.

Thanks.

[Jane | BitMart @Jane_bitmart]

Hello. @DCapybarish
Can you please provide details of the transactions you initiated so we can look into this? Thank you. Look forward to serving you.

[Jane | BitMart @Jane_bitmart]

Hello @bboy57t45,

We sincerely apologise for our poor communication and slow response. This is due to the high volume of transactions being initiated. Could you please provide more details so we can investigate this issue? Thank you for your patience.

[Jane | BitMart @Jane_bitmart]

Hello Rob @RobbCryto, we sincerely apologise for the inconvenience you’ve experienced with your withdrawals. This is due to the high volume of transactions we’re currently processing. Please provide details of the issue so we can escalate it. Thank you.

[Jane | BitMart @Jane_bitmart]

Hello @FlSin19. Withdrawals are now operational. You can withdraw funds by following the instructions we’ve provided for a successful withdrawal. Please ensure you follow these steps carefully. Thank you.

[Jane | BitMart @Jane_bitmart]

@KevinE_R1 Please can you provide details of the account you tried to make the withdrawal from so we can take a look? DM’s are open.

[Jane | BitMart @Jane_bitmart]

Hello Kevin. @KevinE_R1, I hope you understand that the queue in transactions is due to the high volume of transactions we’re trying to process. We’re on top of the situation and are working to resolve it as soon as possible. You can provide details for further escalation.

[Jane | BitMart @Jane_bitmart]

Hello @Brainszain . Withdrawals aren’t locked. Please provide details of the problem you’re experiencing so we can resolve this.

[Jane | BitMart @Jane_bitmart]

@madiajijah11 Can you please provide more details. My DMs are open.

[Jane | BitMart @Jane_bitmart]

Hello. @madiajijah11 please can you provide the transaction hash of the failed transaction so we can follow up? Thank you

[Jane | BitMart @Jane_bitmart]

@madiajijah11 When was the withdrawal initiated?

[Jane | BitMart @Jane_bitmart]

Hello Jean. @JeanJacque0493 Please follow the instructions we have provided as regards to withdrawals. Thank you!