Every now and then, you read something that untangles ideas many of us use every day, yet often define differently.
This piece offers a refreshingly clear perspective on the relationship between brand strategy, design strategy, and marketing strategy.
https://t.co/ZXw2mc5ged
@DrinkPrime is really the worst ever subscription people can punish themselves with. The RO doesn't sync with ios phones. No response to raised tickets. Calling their customer service is pure waste of time as the wait time is more than 30 minutes. @iamvijreddy what a disgrace.
The worst web check -in experience truly belongs to @airindia . Wow ! How can a simple thing like check in, managed so badly. Can’t even explain the stupidity I have gone through with a bunch of very incompetent customer ‘Care’ folks that work for this airline . #AirIndia
@airindia As expected , #AirIndia is just not able to resolve customer issues . Expected bot answers in DM , low tech capabilities and highly incompetent customer care team makes it a delightful customer experience