@AmericanAir@markmcnees Don’t do it. @AmericanAir offers to assist customers politely on their page that everyone can see, yet when you follow their requests to DM because “they are here to help” they continue to treat their customers with the reputation they have always had. Terrible and careless.
@AmericanAir have never been treated so terribly as I was today by your employee as well as customer support. Sent you a DM so I didn’t put you on blast, but I am curious.. do you hire any kind people?