@Xfinity as a customer of 15 plus years the fact that you refuse to help me after your reps messed up and want me to pay more $$ is insulting and ridiculous!
@Met_Ed Understood but when your power goes out at 7:45p and the only update you have online or via text until 10a the next day is we see you have an outage is a bit crazy! It was 100 degrees out.
@Met_Ed any chance you can update customers who have been sitting in their homes with over 100° weather for over 12+ hours without electric electricity! This is absolute ridiculous
@Xfinity at what point do I get a credit other than the $8 a day I’m being offered for outages! I’ve spent the last 3 days using my cell phone hot spot because you keep coming to “enhance the experience “ tired of this crap!!! No one seems to think this is a big deal!!