@Xfinity issues and years of correspondence is gone because I trusted the CSR spoke to about my account and trusted the service I’ve always received with Comcast.
@Xfinity I was told I wouldn’t lose. This isn’t a friendly practice. If your policy is to deactivate accounts it is beneficial to let the customer know so we can make arrangements to open a new email account and begin making changes. I’ve had my account for over 20 years with no
@Xfinity to get my information. No warning, no email telling me my email is going to be deactivated- nothing. Just a promise I wouldn’t have to worry. This is not the Comcast customer service I have been associated with for years. I’m disappointed and have no access to the email data
@Xfinity no access to the email all my important information is being sent to. I’ve called customer service, I’m told they can help me and to not worry. Forwarded multiple times to be told, we can’t help you. Not even allow me to access my account for 30 additional days
@Xfinity I was very appreciative and felt a sense of ease knowing all my important communications were safe, because my goal is to return to Comcast because I’ve never had any issues. I’m trying to get my daughter established in school, set up a temporary home and all of a sudden have
@Xfinity When I was relocated for work I sold my house and of course, disconnected my service. When disconnecting my service, I was assured my email address would not be affected. I was relieved when I was told, “we don’t do that anymore”.