Jessica Haigh

[Jessica Haigh @JessGrantt]

@qrsupport Can you confirm that it needs to be BA that makes the change? Booked through British Airways website, issued by BA but flight operated by Qatar. @British_Airways currently claiming they are not responsible for change.

[Jessica Haigh @JessGrantt]

@qatarairways flight booked through BA but operated by Qatar. Ticket in maiden name, passport in married name. Fly from Heathrow. Can I bring marriage certificate to Airport as proof of name change and fly on maiden name ticket? Thanks

[Jessica Haigh @JessGrantt]

@British_Airways I sent you 2 messages yesterday morning at 0910, 1 at 0911 & 1 at 1222 and have received no response to any of these. You cant just state on a public platform in front of people that you have responded when you haven’t. I have sent proof of your terms & you won’t acknowledge them

[Jessica Haigh @JessGrantt]

@British_Airways can I ask why all my DMs have gone unanswered since last night and yet you are frequently answering queries on Twitter and asking people to DM you?

[Jessica Haigh @JessGrantt]

@British_Airways I have about 4 outstanding messages that have not been responded to.

[Jessica Haigh @JessGrantt]

@SerenaGFersch @JimWare58 @British_Airways Good luck!

[Jessica Haigh @JessGrantt]

@SerenaGFersch @JimWare58 @British_Airways Absolutely they have gone completely silent on my DMs too. What are you trying to get through about?

[Jessica Haigh @JessGrantt]

@JimWare58 @SkyNews Thank you for interacting with tweet. Hopefully can get this sorted so our family is not forced to split up

[Jessica Haigh @JessGrantt]

@SkyNews British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@JimWare58 @SkyNews Booked on British Airways website, tickets issued through BA however operated by Qatar. Qatar reports it has to be BA who make change and they know they can do it. BA report they can’t do it, despite their terms stating they can..

[Jessica Haigh @JessGrantt]

@JimWare58 @SkyNews Their terms say different

[Jessica Haigh @JessGrantt]

@BBCNews British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@LeedsNews British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@thetimes British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@TheTelegraph__ British Airways refusing to change maiden name to married name on ticket so cant emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@TheSun British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@MailOnline British Airways refusing to change maiden name to married name on ticket so unable to emigrate to Australia with my new husband in 12 days. Will be separated indefinitely & telling us to pay over £7000 for new ticket. Earliest travel is October! This needs to be seen!

[Jessica Haigh @JessGrantt]

@British_Airways Can I please ask why no one wants to discuss this ‘72 hr emergency policy’ every time it’s mentioned, my messages go unanswered. Stay away from British Airways!! Do not want to help customers in need!!

[Jessica Haigh @JessGrantt]

@British_Airways customer service state you have an emergency policy to change details on ticket for flights within 72 hours. Does this apply for flights that are booked through BA but operated by Qatar. Need to change ticket name to match passport. TIA

[Jessica Haigh @JessGrantt]

@British_Airways I have sent you a DM