Why am I on hold for 10 min and counting with edgepark to get a copy of my account billing and being told it can only be 13 month record. It is 1000% my right to see what’s billed and paid. Nothing about this company is good for patients @cardinalhealth
Being a mom of a T1D is no where near as exhausting as being the patient but she’s 18 now how is she possibly prepared for the full time job of managing the fight with suppliers and insurance? We need to have easier access to supplies this is just wrong #type1diabetes#type1mom
Curious- any organizations out there helping families navigate durable medical equipment hoops? Specifically #type1diabetes patients? The number of calls each time to distribution centers is mind boggling
@dexcom how do we make it possible for customers to direct order supplies? Companies like Edgepark are holding patients hostage with their poor practices. #type1diabetes#dexcom#edgeparkliedagain
A tale of edgepark medicals lack of ethics:
6/9 we have submitted for authorization so your supplies will ship on time
6/14 half of the order is approved
6/15 all set to ship on 6/18
6/16 confirm process on 6/18
6/21 your authorization expired on 6/11 #edgparkmedical#type1
@johnp_driscoll@CareCentrix considering most of your company’s role is helping patients deal with chronic illness your authorization and billing practices are terribly cumbersome, confusing and not patient focus.
@rosnydaniel @EdgeparkMedical @HillPhysicians Rosny I completely empathize with you living this same nightmare today for my 16 y/o Diabetic @EdgeparkMedical is awful!
@EdgeparkMedical @LyndaLoo1778 @HorizonBCBSNJ Living this nightmare today! @EdgeparkMedical is just going to say sorry you don’t understand our process. Trying to find a new supplier! 1 days of phone calls no progress 😡
Hey #dexcom fam suggestions on where to get supplies besides @EdgeparkMedical they are dishonest, unprofessional and I can’t deal anymore. Hours on the phone not one ounce of accountability or help. #type1diabetes
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