@Deadly_scorpio_ We understand how frustrating delays can be, especially when it impacts your plans. We hope to get you on your way as soon as possible. We appreciate your patience.
@HerSolesAmazing We're sorry to hear this. We're unable to assist with Vacation bookings through this channel; however, you're welcome to share your full name, six-letter confirmation code, and date of birth. https://t.co/xSmyP7Lfyg
@rbc430 Hi, Robin. Thank you for reaching out and sharing your experience. We’re sorry to hear about the frustration with the fee and that your interactions didn’t meet expectations. We appreciate your feedback and will be sure to share it with our team.
@carol__1434 You're welcome to send a DM with your full name, confirmation code, and date of birth, so that we can submit your flight details, along with your seat number to the relevant team.
@Kingloose Safety is always our number one priority, so if it were a safety concern it would be addressed immediately. Please inquire of inflight crewmembers since the noise is difficult to discern via video.
@NN78863097 We're sorry to hear this! Please DM the full name on the reservation, the date of birth of the traveler, and the confirmation code. We'd like to review this. https://t.co/xSmyP7Lfyg
@jcduenes There are no current plans for this route. Even the Caracas route remains subject to receipt of government approval and completion of applicable processes to operate in Venezuela; if it is a successful route for us, other routes could be considered in the future.
Our airport crewmembers use a program to estimate how many carry-on bags may need to be checked to ensure the boarding process goes smoothly and the flight can depart on time. Our crewmembers at the gate and on board the plane work together to accomplish this goal. There are times when more bags are collected than the estimated number needed, which can lead to open space in the overhead bins. We understand this can be frustrating, and apologize for the inconvenience you experienced when asked to check your bag.