John Lewis & Partners

Shop in-store or online at 🛍 Need help? @johnlewishelp 👋

[John Lewis & Partners @JohnLewisRetail]

@AndySewell7 Thank you so much Andy, this is amazing to hear, we always welcome our customers' feedback. I'll pass your appreciation over. ^Gina 😊

[John Lewis & Partners @JohnLewisRetail]

@WHouse93 Hi Amy. It may be an error on your device or that the app needs to be updated. Unfortunately the price on our systems and website do not show that price and we are unable to offer the item at that price. I am sorry for the disappointment caused, ^Jamie

[John Lewis & Partners @JohnLewisRetail]

@WHouse93 Hi Amy, I have checked the website and this is not the price that is showing. Unfortunately I'm unable to assist you further. ^Jamie

[John Lewis & Partners @JohnLewisRetail]

@dawnkitchener Hi Dawn. Thanks for reaching out. If you could please send us a DM with your full name, address and order number, I'll do my best to help. ^Chris https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@Joannabhall Hi Joanna, I've replied to your DM - the item is available on our website, thanks! ^Tnaya

[John Lewis & Partners @JohnLewisRetail]

@daviduk54321 Hi David, Thank you for reaching out. This doesn't seem like a great offer I'll admit. If you can tell me the store this was we can contact them and have this updated. ^Jamie

[John Lewis & Partners @JohnLewisRetail]

@robonzo81 Hi @robonzo81, sorry to hear this please DM us or email us at :https://t.co/[email protected]. Make sure you include your full name, email and address details along with your order number. ^Carena.

[John Lewis & Partners @JohnLewisRetail]

@s98csari Hi Caroline, I’m sorry to hear about your recent experience and the damage to your items—this isn't the level of service we aim to provide. To allow me to look into this could you please send us a DM with your full name and billing address including postcode. Thanks ^Danielle https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@NLD000 Hi, I'm sorry to see the condition in which your order arrived. We have thorough procedures in place to prevent things like this happening, & we'll be looking into the defects, packaging, and delivery process with the relevant team to ensure this doesn't happen again. ^Danielle

[John Lewis & Partners @JohnLewisRetail]

@esrose2003 Hi Liz, really sorry to hear about your experience when trying to arrange a return. If you still need some help with this, please DM us with further details so we can see how best to help. Please include your order number, full billing name & address we'll check it out. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@AnnaSian0 Hi Jemima, I'm so sorry to hear there's an issue with your order, especially as you need this for your husbands' birthday. I understand how important this is for you. Can you please send us a private message with your full name, address and order number? ^Holly S https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@bleanaskill Hey Theresa, sorry you've not been able to reach our Customer Service teams. If you drop us a DM with more details, we'll be happy to see how best to help. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@bellebumbles Hi Angela, I'm really sorry to hear this, this isn't the level of service we wish our customers to receive. Please send us a DM with your full name, billing address and order number and we can look into this for you. Thank you! ^Tnaya https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@SandieBlickem Hi Sandie, sorry to hear that you've not had an update. If you DM us with the details Paul asked for we'll be happy to look into this for you. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@inlandtaipan1 Hi there, so sorry you've not been able to speak with our Customer Service team. If you still need some help, you can drop us a DM with further details using the link below. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@Carer26 Hi Tony. Please see my response to your initial message for advice on how we can help. Thanks ^Al

[John Lewis & Partners @JohnLewisRetail]

@Carer26 Hi Tony. Sorry to see you've an issue with the delivery of your order, and our apologies for the difficulty you've had trying to get through to us for assistance. Please DM confirmation of your full name, address and order number, so we can look into this for you. Thanks. ^Al https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@emily_or_emilie Thank you for reaching out, and I am really sorry to hear about the issues you have been having. . Could you provide the following details and I can look into your case. ^Jamie

> Full Name on the order
> Full address
> Order number