John

[John @JohnFromDublin]

@VirginMediaIE I don’t think there’s much you can do Rachel, given that you dont have access to the back-end systems for getting me up and running after more than two months of paying for a service that I haven’t received ☹️

[John @JohnFromDublin]

It is SOOO frustrating trying to deal with @VirginMediaIE. The company’s operating model seems to be fundamentally broken.

[Kevin Canniffe @BeastyBoy_]

Is anyone else having issues with @VirginMediaIE virtual assistant #cara ? I know my accent is thick enough but no matter what I trying to terms of flattening the accent, it never understands me. And yes @AlanMcAndrew2 it would be very entertaining for anyone else nearby

[John @JohnFromDublin]

Sadly, this is true. But I don’t think it’s the people. It’s the @VirginMediaIE organization that’s broken.

[Colm @IRcolm]

@VirginMediaIE

Your customer service is without doubt the most incompetent set of people I have ever had the misfortune of dealing with.

How do I escalate a call to someone who can actually deal with a problem?

I have spent hours on calls.

[John @JohnFromDublin]

@VirginMediaIE @Crossmax_05 Aishling - I’ve already been in touch with the @VirginMediaIE team this morning. Twice. I was told I’d get a call back within an hour. That was 2 hours ago.

[John @JohnFromDublin]

Day 60 for me. No service.
@VirginMediaIE

[Denise Swif5 @DeniseSwif5]

@VirginMediaIE Day 10 no service #JOKE

[Denise Swif5 @DeniseSwif5]

@VirginMediaIE Hi Rachel, thank you but there's no point me sending a DM, I've sent my details by DM to 2 other VM employees and no response.

[Alex Barrett @albarr1978]

@VirginMediaIE shockingly bad service today from you 😞

[John @JohnFromDublin]

@VirginMediaIE @PhilyC90 Rachel - your app is a disgrace. It’s impossible to reset a password on it.

[John @JohnFromDublin]

@runningmatters_ @VirginMediaIE I’m the same. Waiting nearly two months without internet and forced onto a cesspit of a social media channel to get any answers.

[John @JohnFromDublin]

@DeniseSwif5 @VirginMediaIE I’ve been waiting nearly two months 😢

[John @JohnFromDublin]

@laurnah @VirginMediaIE I’ve been without broadband since 14 May ☹️

[John @JohnFromDublin]

@mckenna_lynsey @VirginMediaIE I’ve been without broadband since 14 May and @VirginMediaIE haven’t been able to get me back online!

[Rohit M @_rohit_m]

@VirginMediaIE have you purposefully made your call support service bad? Dont have mobile internet for 3 weeks and still no help at all. Worst service ever

[John @JohnFromDublin]

@_rohit_m @VirginMediaIE Rohit - consider yourself lucky! I’ve been without broadband since 14 May and @VirginMediaIE haven’t been able to get me back online.

[John @JohnFromDublin]

@matthias_596 @VirginMediaIE Matthias - consider yourself lucky! I’ve been without broadband since 14 May and @VirginMediaIE haven’t been able to get me back online.

[John @JohnFromDublin]

Finally managed to get through. Nearly 2 hrs waiting.

Very helpful guy from @AirCanada in the end. I feel sorry for him - apparently the wait times were 5 hrs last week. Imagine having the stamina to listen to that jingle for 5 full hours.

[John @JohnFromDublin]

Currently on hold for 1 hr. Thanks @AirCanada.

[John @JohnFromDublin]

.@AirCanada Guys - your customer service is appalling. I’m on hold nearly 2 hours after trying to rebook a flight that you changed - 3 times - and now want to charge me to try to get to the same destination at the original time I booked.

[John @JohnFromDublin]

90 mins on hold now. Yesterday I wasted 3 hours of my life trying to get through to @AirCanada.

@MichaelRousseau

[John @JohnFromDublin]

I currently have three different versions of a multi-city flight in June, all from different @AirCanada sources. Would love to know which one is correct, so that I can change it back to the original route I booked a few months ago.