Johnny Widger

All opinions my own.

[Johnny Widger @JohnnyWidger]

@aaroadwatch can you please justify how you charge an extra €30 for paying a roadside policy by direct debit? This is a 33% extra on a €90 annual policy.@conor_pope @CWeston_Indo

[Johnny Widger @JohnnyWidger]

@aaroadwatch can you please explain how you can justify chargimg a extra €30 for opting to pay by direct debit on a €90 roadside policy? This seems very excessive.

[Johnny Widger @JohnnyWidger]

@TheAAie on hold for over half hour this morning before I had to hang up. Only part of our process that has worked out so far is you taking money

[Johnny Widger @JohnnyWidger]

@AffideaIreland Can you get back to me please? Saying your respective departments are working on it gives me no information whatsoever

[Johnny Widger @JohnnyWidger]

@AffideaIreland hi I'm trying to contact you about test results which are overdue by a week. You have no phone number to contact about this and don't reply to emails. I need to speak to a person ASAP. This is appaling customer service

[Johnny Widger @JohnnyWidger]

@aaroadwatch How is this a Black Friday offer? Was the same price last week

[Johnny Widger @JohnnyWidger]

@virginmedia You'd be better off using your resources to answer the phone to customers rather than putting up this nonsense

[Johnny Widger @JohnnyWidger]

@VirginMediaIE @SkyHelpIreland @VodafoneIreland Your talented employee read my tweet about not being able to cancel my subscription due to excessive phone wait times. She asked me to take it offline and give her all my details. After two days of this nonsense her advice is to phone virgin!

[Johnny Widger @JohnnyWidger]

@VirginMediaIE I'm trying to cancel. How do I avoid your estimated one hour plus hold time on the phone? Is this good customer service. I'd say things are better with @SkyHelpIreland or with @VodafoneIreland

[Johnny Widger @JohnnyWidger]

@VirginMediaIE @SkyHelpIreland @VodafoneIreland 30 minutes wait time again. Is this normal for your company?

[Johnny Widger @JohnnyWidger]

@VirginMediaIE @SkyHelpIreland @VodafoneIreland Just told me it's a 30 minute wait! Have you enough staff? Why don't you hire more people? What is an acceptable wait in your view?

[Johnny Widger @JohnnyWidger]

@VirginMediaIE how do I cancel my account with you? I can't afford to wait for over one hour for somebody to answer the phone as per your recorded message this morning

[Johnny Widger @JohnnyWidger]

@VirginMediaIE trying to cancel my broadband as at 26th Nov. Just been told I need to give 30 days notice. Computer will no accept anything 30 plus days. If I phone at 29 days I'd have to pay extra month. Seems a very dubious business practice

[Johnny Widger @JohnnyWidger]

I just spent another 15 minutes on the phone today hoping to speak to a human. Is this normal @Chill_Insurance

[Johnny Widger @JohnnyWidger]

@OfficeOmbudsman @CWeston_Indo @Chill_Insurance I'm awaiting a refund cheque from Chill since August 14th. They won't respond to emails or answer the phone for the last week. Has anybody else reported issues with this company?

[Johnny Widger @JohnnyWidger]

@Chill_Insurance can you please contact me? You're promising to send me a refund cheque since August 14th

[Johnny Widger @JohnnyWidger]

@Chill_Insurance emailed you two days ago and no response yet! Can you please contact me and explain why the cheque you said you swift posted last Thursday has still not arrived. Is this a @AnPostRS issue?

[Johnny Widger @JohnnyWidger]

@Chill_Insurance still no movement on my cheque since August 14th
Every time I tweet you just take it offline and then ignore my emails again! Last week's "it's in the post" was new to be fair. Please ask Chloe to contact me again? She has the number - this is time number 7

[Johnny Widger @JohnnyWidger]

@Chill_Insurance still awaiting my cheque from you. This saga began on August 14th. I do get a nonsense call every week after I tweet you telling me it's on the way. Can I get another one today please - you still don't answer email

[Johnny Widger @JohnnyWidger]

@Chill_Insurance you're promising to send me on a refund since August 16th! Last week's update was a classic - "we've asked @Zurich for an update"! How much longer is this going to take? Do you actually care about customers after their money is handed over?