John Padgett

Chief Experience and Innovation Officer for Carnival Corp. Putting the guest at the center of everything is everything. #GuestCentricity

[John Padgett @JohnPadgett_]

Interesting piece on #CX #Trends from @CIOonline. Our experience #IoT is giving us pervasive digital intelligence to humanize our digital systems. Together they are helping us transform the guest experience on #MedallionClass ships from @PrincessCruises https://t.co/unTVTkOsIQ

[John Padgett @JohnPadgett_]

'@Hyken is right. The #OnDemandEconomy is all about giving the customer what they want when they want it, and, I would add, wherever they are. That’s the concept behind #OceanNow on #MedallionClass ships from @PrincessCruises, and guests are loving it. https://t.co/JTsyka3ZDM

[John Padgett @JohnPadgett_]

#Personalization is transforming the possibilities for #GuestExperience and is best enabled when your employees (our crew) can see basic information about the guests they’re servicing. https://t.co/xyFUGsXE59 via @hospitalitynet

[John Padgett @JohnPadgett_]

#Design is crucial as #wearable tech expands its reach – here’s how it’s helping to tackle one of the most vexing challenges in #AR: https://t.co/flwxWQIwxX via @ctrlzee

[John Padgett @JohnPadgett_]

The gap is widening for #CX leaders – here’s why aspiration and execution aren’t always connecting: https://t.co/F3H15xZF06 via @StanPhelpsPG

[John Padgett @JohnPadgett_]

80% of consumers are more likely to make a purchase from a brand that provides personalized experiences – we’re in an #ExperienceEconomy, and companies that can deliver real, seamless #personalization have a real advantage https://t.co/8w6t6GTxob via @BlakeMichelleM

[Joe Pine @joepine]

Thanks @jeanniecw for this great summary of our podcast discussion: The Experience Economy’s Joseph Pine on Actionable Ways to Engage Customers https://t.co/dUBxXpzEmE @adamtoporek

[Princess Cruises @PrincessCruises]

Captain Arma was last to leave #DiamondPrincess. He is a hero in our eyes. We thank him & our exceptional onboard team. We offer our sincere gratitude to all the agencies in Japan & around the world who worked with us to support our guests & crew through this extraordinary time.

[John Padgett @JohnPadgett_]

The crooked lampshade effect: small details matter to #customers even when they can’t quite put their finger on what’s missing. Good reminder from @JonPicoult that “everything speaks” https://t.co/xXrTSX6tfv

[John Padgett @JohnPadgett_]

This new polymer can store energy in a solid state – and bend and stretch while it does so. It could mean more powerful, less clunky #wearable technology: https://t.co/EgAbowOpbQ via @DesignNews

[John Padgett @JohnPadgett_]

It’s interesting to see experimentation with #wearables to interface more seamlessly with #technology – finding better ways to do this will only be more important with the proliferation of #IoT https://t.co/o2ZxXmVyMl via @MediaPost

[John Padgett @JohnPadgett_]

A key insight into the #ExperienceEconomy: “Organizations have different missions and structures, but at the end of the day they all do the same thing: create experiences”

[Bruce Temkin @btemkin]

After 12 years, I've updated my manifesto. It's now simply... #ExperienceMatters. #XM #CX https://t.co/U1dk0kKYBw

[John Padgett @JohnPadgett_]

Looking forward to spending time with Jay Baer at the #OracleMBX conference in Chicago to share insights about how we've leveraged hashtag#innovation to transform the guest and crew experience on board #MedallionClass ships from Princess Cruises #CX Oracle https://t.co/ePqhXIEn5L

[Shep Hyken @Hyken]

Technology can be a powerful tool in creating change, but it's not a solution by itself. There must always be a human element to assist, support, & create connection @clairesporton @confirmit on Amazing Business Radio https://t.co/fibEx3PAzt via @csuiteradio #leadership #custexp

[John Padgett @JohnPadgett_]

Here's a great look at the Princess Cruises #MedallionClass Experience from TalkingCruise on board #SkyPrincess. Big thanks to Christopher Cardona for taking the time produce such a comprehensive overview.
https://t.co/HQ76KYLsOv

[Joe Pine @joepine]

Why Retail Vacancies Create A Massive Opportunity For The Experience Economy w/ @daveknox & @data_01 https://t.co/STndUTpsxA

[John Padgett @JohnPadgett_]

Congrats, @steviecSES! Well-deserved.

[SES @SES_Satellites]

Go Steve! Today our #CEO @steviecSES was nominated for @Via_Satellite's 2019 Satellite Executive of the Year! Congrats to all nominees - 2019 was an amazing year for #satellite. More info to come about the voting process and how to get involved! https://t.co/6jJu6Vzyhi

[John Padgett @JohnPadgett_]

Congratulations to @RobertIger on his amazing @Disney legacy. When I first showed Bob a rudimentary concept 10+ yrs ago he asked “If I gave you more money could can you create it faster?” #MagicBand #Vision #Leadership

[John Padgett @JohnPadgett_]

Some great insights from @PaulDaughtery and @MichaelBlitz from @Accenture’s annual #TechnologyVision report https://t.co/3uCITSGwuX via @techagony

[John Padgett @JohnPadgett_]

Thanks to the #OceanMedallion, a @PrincessCruises @MedallionClass vacation delivers a more intimate, personalized #luxury travel experience, where crew know who you are and your preferences. Here’s what @FranGolden discovered: https://t.co/GQlWsgKIpS via @NapaRegister deliver