Johnx

[Johnx @Johnxecde]

I can not access my account with out 2FA which i do not have setup. What is the solution? Member of your team should help me.

[Johnx @Johnxecde]

@krakensupport @jonathasfregate Morry, how do you expect me to make a manual withdrawal if I can’t access my account? The system is asking for 2FA, which I never set up. While I was trying to resolve the issue, you blocked me for 90 days, until July 24. As of now, no one has bothered to fix it.

[Johnx @Johnxecde]

Morry,
I have all the documentation to prove you are inefficient, and I should go to the attorney general and file a complaint.

[Johnx @Johnxecde]

Morry, why you do not give the chance to log in to get my money back to my bank.

[Johnx @Johnxecde]

Morry,
I have requested a password update for my account, and yes Kraken would response to me. Is true that there no one to review the email. Or the request? What kind of company is this. I am trying to get my money back $15,000 and unable to logon the system App or browser.

[Johnx @Johnxecde]

Unable to log in to my account regarding ticket #21020720
I never received the password I requested for my account. My email address is [email protected].
I need help from a person. Otherwise, it seems like you’re being careless.

[Johnx @Johnxecde]

Morry,
I’m unable to log in to my account. How do you expect me to follow your instructions if I can’t access it? I’m using the Kraken mobile app. Please send me a password reset (PSW) link at [email protected].

[Johnx @Johnxecde]

@krakensupport @jonathasfregate Morry,
if the funds is on hold for review from April till now? Why not you refund the money to may bank where it came from. Why Kranken sitting on it? Please refund my money to my bank. Thanks.

[Johnx @Johnxecde]

Morry

I am still waiting to know the status of my money. That's what you call the top crypto exchange services.

[Johnx @Johnxecde]

Morry

I have not received any response in the last three months, even though I have repeatedly emailed for clarification. Now they told me my account is closed. But I have no trace of my $15,000 transfer. Either someone took the money, or Kraken deceived me.

[Johnx @Johnxecde]

Kraken

A few days later, my account was restricted for 90 days. Not sure why. I was unable to log in to my account from April 24, 2026. However, my account was compromised and tampered with on the Kraken platform. Still, I can't access my account. I sent several emails.

[Johnx @Johnxecde]

I think Kraken is deceiving customers by claiming to offer the best crypto service. On April 13, 2026, I made a wire transfer of $15,000. A few days later, I had a video conference with someone from Kraken who hid his face on April 18, 2026.