Jonathan Carless

[Jonathan Carless @JonathanCarless]

@Cardiffbus That’s good to know. Thank you for getting back to me.

[Jonathan Carless @JonathanCarless]

@Cardiffbus

Good Afternoon.

I was just wondering why the capacity checker on your website no longer works and is this a permanent change?

Thank you.

Jonathan Carless.

[Jonathan Carless @JonathanCarless]

@tfwrail

Good Afternoon.

I was charged £22.20 for a fare on 25.2.26. I think this may be due to a tap on fare of £2.20 and a penalty fare of £20. How am I able to get this sorted because I did tap on and off on that date.

Thank you.

Jonathan Carless.

Thank you.

[Jonathan Carless @JonathanCarless]

@tfwrail Thank you for getting back to me. Is WhatsApp via a message or phone call?

[Jonathan Carless @JonathanCarless]

@tfwrail

I’ve been charged £20 after a journey from Birchgrove to Pontypridd. Is there anyway to get a refund on this or why I’ve been charged that much?

Thank you.

[Jonathan Carless @JonathanCarless]

@cardiffcouncil

Good Morning.

Please can I cancel a bulky waste collection please.

Thank you.

Jonathan Carless

[Jonathan Carless @JonathanCarless]

@tfwrail

Good Afternoon. I forgot to tap off when finishing my journey at Cardiff Central today. Is there something I can do to not pay a penalty fare.

Thank you.

Jonathan Carless.

[Jonathan Carless @JonathanCarless]

@tfwrail Thank you. It just makes it difficult to traverse particular in rush hour when there are loads of people trying to get on and off.

[Jonathan Carless @JonathanCarless]

@tfwrail

Good Afternoon.
I don’t know whether this is the right place for this message but the gate lines at Cardiff Central for tap on tap off are not fit for purpose because they are used for both getting in the station and getting out. At peak time it gets very busy.

[Jonathan Carless @JonathanCarless]

@Cardiffbus Thank you.

[Jonathan Carless @JonathanCarless]

@Cardiffbus

Good Afternoon. Will there be a bus going up Caerphilly Road, near the Aldi, on Sunday afternoon?

Thank you.

[Jonathan Carless @JonathanCarless]

@StagecoachWales Thank you Ivy. I will use the form you’ve provided.

[Jonathan Carless @JonathanCarless]

@StagecoachWales
Good Afternoon.

I don’t know where best to send this but I was wondering whether Stagecoach would consider making changes to the 86X route between and the Heath Hospital as currently it doesn't serve the needs of hospital staff very well.

Thank you.

[Jonathan Carless @JonathanCarless]

@StagecoachWales Thanks for getting back to me Dee. Is there an email address I could send my feedback to?

[Jonathan Carless @JonathanCarless]

@tfwrail Hi Jade. Would I just tap out at the barrier without actually going through them?

Thank you.

[Jonathan Carless @JonathanCarless]

@tfwrail

Good Morning.

I’m going to be taking a train from Birchgrove to Cardiff Central today using pay as you go and then making an onward connection via a GWR train. Will I be charged extra as I can’t see how I will tap out again when I get to Cardiff Central.

Thank you.

[Jonathan Carless @JonathanCarless]

@Cardiffbus Ok, thank you for the reply.

[Jonathan Carless @JonathanCarless]

@Cardiffbus

Good Morning.

Is there any word on whether the strike action will be going ahead from this Sunday and what effect this will have timetables?

Thank you.

Jonathan Carless.

[Jonathan Carless @JonathanCarless]

@tfwrail That’s helpful to know, thank you Anna.

[Jonathan Carless @JonathanCarless]

@tfwrail

Good Afternoon.

If I use pay as you go at a station and the train is then cancelled so I decide not to travel, will I be charged for not completing a journey?

Thank you.

Jonathan Carless.