@British_Airways There are literally no BA staff here. We have received more info via twitter and emails than we have from BA staff. The customer service is appalling.
Are we entitled to compensation?
Car parking
Food / drinks
New clothes (we weren’t allowed our cases)
Dog sitter
@British_Airways Thanks Georgia, but this doesn’t help that there are no BA staff on the ground to help, no one really knows what’s going on and we are not sure if the flight will now leave when suggested at 2330. Do you have an update on this?
@British_Airways awful customer service from our “Flagship carrier”
Sat in Mauritius airport with no info after our flight was turned round half way over Africa. When will we get home? Literally no information given to us when we landed