Founder, CEO at @cakeandarrow Speaker on Design Thinking, innovation, insurtech, and culture. Father of 2 humans and a frenchie named Big Joey Carmichael
To align with new customer & employee mindsets, the insurance industry must embrace a new mindset of its own. New post on the 6 mindset shifts needed to deliver a differentiating #CX in #insurance. #changemindset#DesignThinking#innovation https://t.co/vDiVIZevo5
I recently sat with the team at ReSource Pro to discuss the current state of #customerexperience in insurance. We explored the hallmarks of great CX, challenges faced, and the importance of seeking inspiration beyond #insurance. Check out full Q&A here: https://t.co/a5AQqvaKKf
Just wrapped a presentation & workshop in SF on how to apply #DesignThinking to digital ecosystem strategies in #insurance. Great energy in room. Loved seeing the empathy, collaboration and optimism. Just what this industry needs. Thanks for having me @SVIAccelerator
Hi friends! Hitting the road in Feb w/ @cakeandarrow for a 4-week tour to discuss the future of #Insurtech, Millennials & #Insurance, #DesignThinking and coming to a city near you —> New Orleans> SF > Palo Alto > Des Moines > Hartford. DM me if you'd like to connect in your area!
"The insurance companies that will win with Millennials are the ones that go beyond digital, convenience and affordability to find new opportunities to deliver value." - Cake & Arrow's @JoshPaceLevine talking #Millennials and modern insurance @SVIAccelerator earlier this week.
It’s no secret how millennials feel about insurance. We just posted a video that shares insights from our recent research, and showcases an #insurance concept we designed that changes the way #millennials about insurance. Enjoy! https://t.co/YuA5gwGhoO @cakeandarrow
Join us for a free webinar on Jun 13 @ 1pm for a deep dive into our research-based insights on how #millennials think about and experience #insurance along with millennial-tested design recommendations on how to meet these unmet needs. https://t.co/Bxjaj03L8L by @cakeandarrow
@david_c_baker Agree w/ @blfarris The ability to rapidly shift between topics, moods, and mindsets is what allows us to be nimble and resilient. it’s hard to dwell on failure when your brain naturally shifts to the next thing. As an entrepreneur, I consider myself lucky to have adhd
In this week's #InsuranceHappyHour, @lrixford and I talk about the second half of @CakeandArrow's new Millennials report. Plus, behind the tweet https://t.co/n6JQaxHNpz. Listen in your favorite podcast app or here:
https://t.co/rgZULAm2fC
Our research associates attended the Millennials & Modern Insurance event hosted by @cakeandarrow and @coveragerinc, and their key takeaways deal primarily with ways #insurance firms can repackage products to meet #Millennial expectations. https://t.co/ZbYSzGRxSv