So hereโs what Iโve learned:
๐Never judge a brand by its marketing.
๐Never assume โProโ in the name means โProfessional.โ
๐And never invest in a brand that disappears when you need support the most.
To every creator and founder out there โ this is not a rant, itโs a warning
And thatโs when I made the mistake of searching โAsus serviceโ on LinkedIn โ and suddenly, I didnโt feel alone. The number of similar horror stories out there was shocking.
Itโs a month of wasted productivity, a full salary paid to someone who couldnโt work โ all because of a defective product and a broken service process.
The latest update? Theyโve โordered a new panel and motherboard to test.โ Not to fix โ to test.
At this point, Iโve stopped being angry โ itโs just exhausting.
Because for a young company like ours, this is not just a โtechnical delay.โ
After almost a month, not a single โsenior teamโ member called back โ despite being promised every single time.
Finally, an engineer visited our office, saw the issue in person, agreed something was off, but didnโt know the cause either.
From there, the real circus began:
Every time we called customer support, they said โ72 hours for an update.โ
No update came. Called again โ โanother 72 hours.โ
Still nothing.
We contacted the store โ โSorry, 7 days are over, please visit the service center.โ
Packed it up, took it there. The technician wasnโt sure what the issue was but decided to replace the panel. Waited another week. Got it back โ still the same problem.
Then came Onam โ our busiest season. We couldnโt unbox the monitors right away. Once the rush settled, we set them up โ only to find one monitor proudly displaying a permanent green tint.
From a โcolor-accurateโ display, thatโsโฆ quite a creative choice.
The monitors were out of stock almost everywhere. Still, we patiently waited 1.5 months, hunted across stores, and finally managed to get a few units โ even paying extra over the standard price. Because we believed good tools are worth the investment.
So after weeks of research, we went for the Asus ProArt series, a monitor line marketed as โCalman verifiedโ, โbuilt for professionalsโ, and โtrusted for color accuracy.โ
Sounds perfect for a creative brand, right?
Exceptโฆ it wasnโt.
๐.๐.๐.๐ .๐ฃ.๐.๐ข.๐ก.๐ฆ ๐
#TeamIndia ๐ฎ๐ณ HAVE DONE IT! ๐๐
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Capturing moments, creating memories, and embracing the beauty of life through my lens. Let's keep inspiring each other and spreading the magic of visual storytelling. ๐ #PhotographyIsArt#VisualStorytellers#photographer
Good morning ๐, my incredible #ArtistFam! May your brushes dance with creativity, your colors burst with inspiration, and your art touch hearts today. Embrace the day with your unique talent and passion! โจ #GoodMorning