James Keogh

[James Keogh @JSKeogh]

@AmericanAir I was calling to book flights and the auto service hung up on me twice and then takes seven minutes to get to a human, after repeating the same questions over and over… it is the most useless thing I’ve ever experienced, at plat pro client the number is a waste of time

[James Keogh @JSKeogh]

@AmericanAir whoever decided on automated phone system is someone that’s needs firing. It is awful and drives me to a near aneurysm every time I phone! Get it sorted please!

[James Keogh @JSKeogh]

@BurtonGoldfield you need to be train your teams better wrt client satisfaction, especially when it it’s a system failure within Trinet!

[James Keogh @JSKeogh]

@Lloydbanks 17 years a mortgage customer never missed a payment now I need some support all I get is run around hours on a phone being asked the same questions.. I need help!! Good job the British helped Lloyds when you needed it! Now help me!

[James Keogh @JSKeogh]

@leon_price Hi Leon, so sorry to hear of your loss.
Regards to you and the family.
Jamie

[James Keogh @JSKeogh]

@British_Airways @flybe Nice offer!

[James Keogh @JSKeogh]

@WellsFargo brilliant! You give my wife an incorrect swift code for an international transfer then eventually return the money minus $400 and can’t explain why….

[James Keogh @JSKeogh]

@brooksrunning having been a Brooks fan and loyal for the past 8 years, the insoles in Ghost 14’s are rubbish and nearly screwed my NYC Marathon, please improve them, they creep and fold in the arch!

[James Keogh @JSKeogh]

@elysedashew do you not think your open support for Joe Biden compromises your current position on CMS board, and possibly allows for division as people know your political persuasion?

[James Keogh @JSKeogh]

@AmericanAir great flight #746 Ind-CLT the crew weee awesome! Please thank them, and crew at Ind!

[James Keogh @JSKeogh]

@AmericanAir the best service for a long time on AA731 LHR-CTL! Great work from the crew all the way!!

[James Keogh @JSKeogh]

@British_Airways You don’t have customer relations anymore British Airways hide behind the internet!

[James Keogh @JSKeogh]

@CMSSupt You had it all in front of you…
Enjoy some time off on your severance…. I wish I could have made as many poor decisions and still be paid off! If you wanted to gain any credibility you will refuse a large chunk of your severance to reinvest in CMS, if not it shows who you are..

[James Keogh @JSKeogh]

@RussInCheshire Your right, stay home!

[James Keogh @JSKeogh]

@AlexCruz4u @British_Airways I am a silver member and used to love BA, but honestly the attitude to service has been a steady decline, there is zero flexibility and consideration for your loyal customers. Ground crew always more concerned about rules over customer satisfaction.

[James Keogh @JSKeogh]

@AmericanAir how do I make my compensation claim for my delayed flight? Please advise

[James Keogh @JSKeogh]

@piersmorgan @British_Airways It’s quite amusing reading the comments, as my experience of any ground crew is a diabolical, which is what the majority of comments are. Why don’t @British_Airways get the customer service aspect, for non celebrity clients?

[James Keogh @JSKeogh]

@British_Airways super disappointed that you now want to charge me more than the original flight cost to reschedule a flight you cancelled, and no one at your customer service can understand why I am disgruntled!!!! And no one can look back up a chain where you agreed no cost!

[James Keogh @JSKeogh]

UK Home | Daily Mail Online ⁦@piersmorgan⁩ and now what are your thoughts??? https://t.co/Ad7giQ0Jnh

[James Keogh @JSKeogh]

@FedEx can some phone me regarding freight shipping???