Jana Stoyanoff

B2B Solutions Expert | Enterprise Sales Leader #runner, #wife, #mother

[Jana Stoyanoff @Jstoyano]

@elonmuskTN 20

[Jana Stoyanoff @Jstoyano]

Still relying on your agents to type up notes for every call?

Most agents don’t like this manual task. It’s also costly & time-consuming.

With Enlighten AutoSummary, it’s possible to save time & money with generative AI-powered notetaking.

Learn more > https://t.co/CjUlxHWKfU

[Jana Stoyanoff @Jstoyano]

Ready to revolutionize your CX strategy? Barry Cooper and @YuHelenYu discuss reshaping CX through AI innovations.

Don't miss their #LinkedInLive on January 12th>> https://t.co/c49tphiPbC

[Jana Stoyanoff @Jstoyano]

Get ready to wow your customers with a look inside The Room Where It Happened.
Industry expert @tlaird_expivia kicks off the series as we pull back the curtain on CX innovation.

Watch now & stay tuned for week-by-week releases featuring CX trailblazers> https://t.co/VoQHOC4POt

[Jana Stoyanoff @Jstoyano]

Join us in The Room Where It Happened.

NICE is taking you inside the room with interviews from the CX industry’s top innovators as they detail their stories of AI, digital, and cloud excellence in customer experience.

Join us on January 9th.

[Jana Stoyanoff @Jstoyano]

Are you getting the most out of Live Chat?

Our Head of Marketing Digital Solutions, Elizabeth Tobey, shares how AI can help make Live Chat as seamless as a telephone conversation.

See her tips in @callcentrehelp> https://t.co/rUlQcL3hDr

[Jana Stoyanoff @Jstoyano]

What will customer experience look like in 2024?

Our CX Division President, Barry Cooper, and our CMO, @EinatWeiss, share their predictions with @adrianswinscoe in @Forbes.

Find out what’s ahead> https://t.co/BP3RyXzmzo

[Jana Stoyanoff @Jstoyano]

Mitch Todd, of Product Marketing, spotlights AI and automation as key to overcoming agent burnout and enhancing service quality in customer experience.

Read more in @CCPipeline >> https://t.co/w4x2kSdK6r

[Jana Stoyanoff @Jstoyano]

Workloads and work stress are rapidly on the rise for contact center agents and supervisors, according to new research.

So how can AI help? Find out how in this report > https://t.co/HsM0ygfeOm

[Jana Stoyanoff @Jstoyano]

AI technologies are evolving to become personalized & efficient customer assistants, providing seamless support across various platforms & businesses.

Find out about what CX Division President, Barry Cooper, describes as the 'AI Butler' in @AIMagazine_BC> https://t.co/p69ZNdZklM

[Jana Stoyanoff @Jstoyano]

It’s counterintuitive but true—if you have too many applications in your tech stack, it can harm your CX.

Answer these top 6 questions in the latest #IgniteCXInsights newsletter to determine if your tech stack is too complex> https://t.co/maYIKRZqB0

[Jana Stoyanoff @Jstoyano]

Here’s your first look into The Room Where It Happened.

We’re pulling back the curtain on the CX industry’s top innovators, giving a sneak peek into what it takes to deliver cutting edge digital & AI technology for the ultimate customer experience.

Meet us there January 9th.

[Jana Stoyanoff @Jstoyano]

Connecting your HR solution with your workforce management (WFM) software is critical to effectively managing and growing your workforce.

Get details on how to integrate them >> https://t.co/naqF46M6P7

[Jana Stoyanoff @Jstoyano]

Happy New Year from NICE!

Here's to a 2024 full of innovation, seamless interactions, and next-level personalized journeys.

[Jana Stoyanoff @Jstoyano]

.@forrester research found the most effective way to turn around declining CX quality is to invest more in tech that improves customer experiences, leverages unstructured feedback, & drives predictive modeling.
Get your copy of their 2024 planning guide 👉 https://t.co/ZROUKdm4kK

[Jana Stoyanoff @Jstoyano]

NICE & @LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today.

Discover how to revolutionize and scale your outbound CX >> https://t.co/DwWM4zR4e9

[Jana Stoyanoff @Jstoyano]

Contact centers face the challenge of delivering excellence within budget constraints while adapting to shifting employee expectations.
Learn how next-gen tech can turn your contact center into an advanced CX hub.

Join @NICELtd & @cmswire. Register now. > https://t.co/ngDWE1PbKE

[Jana Stoyanoff @Jstoyano]

As the number of digital channels grows & customer interactions transform, contact centers must implement the right tools.

Mitch Todd of Product Marketing explores how contact centers can have available quality agents.

Read more in @CCPipeline > https://t.co/gEPrbV0HgW

[Jana Stoyanoff @Jstoyano]

How do customers feel about the quality of your CX?
Now’s the time to make CX a major focus.
@NICELtd’s “7 Critical CX Trends for Your 2024 Strategy” features a list of insights and recommendations from our experts & other key sources.
Get your copy now 👉 https://t.co/0hX64hfeF2

[Jana Stoyanoff @Jstoyano]

As 2023 wraps up, NICErs across the US have been reveling in festive cheer!

Here's to more success and camaraderie in 2024!

Want to be part of our dynamic @NICELtd team? Explore career opportunities with us here >> https://t.co/U3XWCV2Kad