Julia Mouk

[Julia Mouk @JuliaMouk]

@onefinancehq Do you know when you will offer checks? And/or when you will connect with Zelle? I love your bank, but without either of these options I CAN’T PAY MY RENT. EEEEEK! 😬

[Julia Mouk @JuliaMouk]

@anthonyzenkus I currently have $256 in fees from @BBVA_USA. Not a single overdraft charge was processed, but they still fine me EVERY.SINGLE.TIME. They have provided me no service whatsoever, but they’re taking my money anyway.

[Julia Mouk @JuliaMouk]

@PNCBank is it possible to be transferred over from a BBVA account NOW? @BBVA_USA is teetering on criminal, and I would like to switch immediately. Thanks!

[Julia Mouk @JuliaMouk]

@BBVA_USA I’m not going to pay for a service you didn’t even provide! Stop charging me these fees!

[Julia Mouk @JuliaMouk]

@BBVA_USA is by far the worst bank I have ever encountered. How am I being charged overdraft fees for things that never hit my account???

This must be illegal - does anyone know? Is there a class action lawsuit brewing maybe? Hopefully?

[Julia Mouk @JuliaMouk]

@BBVA_USA Of course I am! Your bank is trash. Why am I paying overdraft fees when I’m not overdrafting? If I do not have the funds, and you do not put the charge through - I HAVE NO OVERDRAFTED. I do not OWE YOU MONEY for this!

[Julia Mouk @JuliaMouk]

@BBVA_USA I’d love to learn how to budget better, but @BBVA_USA steals all my money 🤷🏼‍♀️

[Julia Mouk @JuliaMouk]

@somedumbbinch @BBVA_USA I honestly cannot believe how disgusting @BBVA_USA is. Nothing I did put my account in the negative. Now I owe $200 in overdraft fees!!!

[Julia Mouk @JuliaMouk]

@m1k3who @BBVA_USA There is no way they’re unaware of what’s going on. Their lines have been bombarded with identical calls for hours. I’m not mad at the rep, I’m mad at @BBVA_USA for not handling this better or prepping their staff appropriately

[Julia Mouk @JuliaMouk]

@onefinancehq @KalenXI @jyypdx @BBVA_USA @simple @onefinancehq - already signed up for an account with you! When do you expect to have mobile check deposits? And do you offer paper checks with the account?

[Julia Mouk @JuliaMouk]

@BBVA_USA Maybe take this down since NO ONE IS ANSWERING THIS NUMBER. Or, if they do, they “can’t hear you.”

Don’t waste our time.

[Julia Mouk @JuliaMouk]

@Spradoinkle @BBVA_USA So they had a year to adjust to the pandemic and months to prepare for this transfer. STELLAR service. A+ 😡😡😡

[Julia Mouk @JuliaMouk]

@MattSTKC @BBVA_USA @CFPB Did it! Thanks for the suggestion!

[Julia Mouk @JuliaMouk]

@bulentm @BBVA_USA I was thinking the same thing!!!

[Julia Mouk @JuliaMouk]

@DougMandellJr @BBVA_USA Fees to transfer funds out??? Is that a thing???

[Julia Mouk @JuliaMouk]

@G4Digital @BBVA_USA I honestly had to start a Twitter account just to find out what’s going on... ridiculous!

[Julia Mouk @JuliaMouk]

@BBVA_USA Correction - I’ve now been hung up on by 5 humans.

[Julia Mouk @JuliaMouk]

@BBVA_USA Every time I call and select to talk to someone about accessing my account the line goes silent and then the call is ended. FIX THIS.

@BBVA_USA