Help Tech Response

Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Kings @Kingsopw8]

@JustEatUK tried to used my 50% off voucher yesterday but had to cancel the order cos a mistake was made. Tried to reorder and apply the discount however the app is telling me the voucher has already been used even though the order was cancelled.
How can I get the voucher back?

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[megan @megan72248605]

@JustEatUK my order came wrong and then refund declined, I have a photo of proof. Your help system is awful. I need this resolved

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[RV @Waterenjoyer73]

@JustEatUK You’re consistently ignoring me again despite replying to other people who have messaged you WAY after me. Can you reply to my DM????

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[MrBDK @MrBDK_YT]

Me and my mates ordered McDonald’s and were missing a whole box of nuggets but it came with the dips! Also no sauce in the Big Mac @JustEatUK

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Edd @ESimkins10]

@JustEatUK Customer services are refusing a refund for constant delayed order then late stone cold / not properly cooked food!!

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[S✨ @sj2301__]

I ordered through @JustEatUK last night and driver stopped off to pick up others on the way. Food inevitably arrived stone cold. Complained to them and they did sod all.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[leesoo89 @leesoo89]

@JustEatUK Pls respond to my DM. It’s been 22 hrs & still trying to sort out an appropriate refund for the longer than expected wait time, cold food delivery & wrong item being delivered. Had an initial response but none since I wrote back.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[FatDanny @FatDanny31]

Worst customer service ever spent £40 on a Mc Donald's order less than half turned up and offer £6 refund and then close conversation without further communication.
@JustEatUK

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[leesoo89 @leesoo89]

@JustEatUK Pls respond to my DM from yesterday.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Luke H @L_H1992]

Ordered through @JustEatUK last night and driver stopped off to pick up others on the way. Food inevitably arrived stone cold. Complained to them and they did sod all.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Chloe Anderson @ChloeAnderw3pm]

@JustEatUK my grandparents (one recovering from heart attack) who are receiving 7+ orders to their address for someone else. We need their address blocked ASAP this is distressing for them as the drivers are reluctant to take back and keep banging on windows.

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[yvonne @ceejay1234567]

@JustEatUK got ham in a VEGETARIAN salad and you won’t take it further or offer compensation- wtf - surely you should look into KFC - they don’t even sell ham so someone has went out their way to put this in my order

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[OneProHost @OneProHost]

@JustEatUK order arrived cold and JustEat is refusing to provide a refund. Terrible service and support

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[JB @BoltonWriter]

@JustEatUK Can you please stop sending me little messages offering me discounts that I'm promptly told I'm ineligible for the moment I open the app?

[Help Tech Response @JustEatsHelpCS]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Aaron Smith @TheReaper190]

Hey, delivery drivers of @JustEatUK, if you feel that it’s more convenient for you to call me asking me to collect my food from your car, despite leaving clear instructions, I will be either asking for the delivery fee back or refusing the order & getting a refund.