Kai Chao

[Kai Chao @Kaichao]

@AmazonHelp There isn’t an option for either phone or chat…

[Kai Chao @Kaichao]

I ordered shoes with the paisley print through the @SKECHERSUSA and @amazon store… but, I keep getting the wrong white shoes shipped?

[Kai Chao @Kaichao]

@AmazonHelp @SKECHERSUSA @amazon All the link does is provide for a return… and does not actually provide me with the correct shoes.

[Kai Chao @Kaichao]

@ATT why does your chat feature exist if it can actually help anyone do anything, and refers you to call your 1-800 support number for everything? Still haven’t gotten anywhere with my watch… and billing issues… time to switch… especially with all of the recent issues.

[Kai Chao @Kaichao]

Get to airport early, boarding pass won't scan at TSA, directed to the #LongLine of pax at the ticket counter with 1 agent. 1hr later, line has moved 5'. Now in danger of missing flight. Agent keeps taking Mint pax for later flights...?

[Kai Chao @Kaichao]

#JetBlue @Jetblue What is going ON?! #WeatherDelay is understandable, bad CS is not. After trying to check in yesterday, hubby's confirmed seat was given away - called CS, waited 45min for someone to tell him nothing they can do, waited another 15min for Escalation team (cont'd)

[Kai Chao @Kaichao]

CS back on to advise Escalation team doesn't want to talk, nothing would change. Try to change flts, advised 9pm has the seat... on hold again... and CS hangs up! We give up, and just check in to regular seat even tho payed for #extraspace (cont'd)

[Kai Chao @Kaichao]

@AmazonHelp That link was not helpful at all… just took me back to your tracking page 🤦‍♂️😡

[Kai Chao @Kaichao]

@amazon is just holding on to my money… I’ve been following instructions, waiting patiently… but I think I should start charging interest, and for my time 😡#amazonfail #amazonreturn #amazonissues #KnewThereWasGoingToBeAProblem #CustomerServiceFail

[Kai Chao @Kaichao]

@AmazonHelp Yeah… I sent the return back in October… the customer service agent confirmed receipt 10/26/22… it is well past 2 weeks… then I was told 11/23/22… and I’m still waiting 😡

[Kai Chao @Kaichao]

@XfinitySupport anyone else in Greater Boston area having issues with internet/Wi-Fi?

[Kai Chao @Kaichao]

@IKEAUSAHelp Funny… She just put me on hold to try and speak to a supervisor… the other agent flat out told me there were no supervisors or managers

[Kai Chao @Kaichao]

@IKEAUSA WORST experience - missing post/bracket in delivery - Customer Svc says they can only issue a refund - That doesn’t get me the post I need AND I have to pay another $50 for delivery?! Beyond PISSED!

[Kai Chao @Kaichao]

@IKEAUSAHelp Done… and on the phone with another agent at the moment…

[Kai Chao @Kaichao]

Sad to hear about our friends experience… People say #RedSox fans are unique… but, come on guys… heckle the players, the umps, the coaches… not the kid wearing #EarPros at his FIRST game because of his autism… #NotCool #RedSoxNation #BeBetterThanThat

[Kai Chao @Kaichao]

Sadly, my account has just become a rant for #customerservice issues. Why don’t people listen anymore? @WestElm I’ve been on the phone with your CS for 45 minutes now because of issues with my sofa. Definitely will not be recommending furniture from you. EVER. AGAIN.

[Kai Chao @Kaichao]

Waited 4 months for a sofa from #WestElm a #WilliamsSonoma company to be delivered to learn the #sleeper #sectional doesn’t work properly, and takes 2 people to pull-out… Of course, #CustomerService has not responded, at all. Was it not inspected before being delivered? 😡

[Kai Chao @Kaichao]

Pandemic shopping from #Jcrew ok #JcrewFactory it gets shipped to my old address, tho I updated billing and shipping address. Can’t reroute, go to #UPS pay to upgrade shipping... still can’t reroute. Whoever gets my clothes, enjoy. At least I supported the economy, and UPS? 😒

[Kai Chao @Kaichao]

@BruceLHart @JasonTGaffney Careful! Don’t use Windex on your glasses... it will damage the coatings in your glass lenses that protect them!

[Kai Chao @Kaichao]

@MsKluender You were in my neck of the woods!