@telecomegypt Every time we report the issue, we are told that the line is working normally and are asked to perform a reset, but the issue persists with no actual resolution. We need a proper technical investigation to identify the root cause and provide a permanent solution rather than
My download speed is only 2.91 Mbps, while the upload speed is 10.1 Mbps. How can the upload speed be significantly higher than the download speed? This is clearly abnormal. Please investigate and resolve this issue urgently. #WE@telecomegypt
As usual, there has been no response, and it has become normal for the Complaints Management staff to communicate in an inappropriate and unprofessional manner.@telecomegypt
my trust in your customer service. I kindly request that this incident be investigated and that the necessary action be taken to ensure customers are treated with professionalism and respect.@telecomegypt
did not reflect the level of customer service I expected. In addition, they showed little interest in understanding or resolving my complaint, making me feel that my concerns were not taken seriously.
This experience was extremely @telecomegypt
I would like to file a formal complaint regarding one of your Complaints Department representatives.
During our conversation, the employee's attitude was unprofessional and disrespectful. The way they spoke to me was inappropriate
@telecomegypt
I asked for a manager to call me today. No one responded to the DM for more than two hours. In general, he wrote all the details on LinkedIn and mentioned the CEO.
@telecomegypt
I have a complaint submitted on Thursday against Mr. Hassan, the manager in the Complaints Department. The response to the complaint was within a maximum of one day, and there was no communication through the Complaints Department. Communication
@telecomegypt