We've all been there: trapped in a bot loop, just needing a real person.
68% of consumers still prefer talking to a person, yet most companies treat the AI-to-human handoff as an afterthought. The ones getting it right aren't just building better bots. They're rebuilding the service layer underneath.
Here’s how to manage the AI-to-human handoff: https://t.co/4aUbz3mFQw
4 Days - 7 Major Policy wins already by @CMOTamilnadu@TVKVijayHQ Sir 💥
• Signed the GO to provide 200 units of free power bimonthly for domestic consumers (up to 500 units usage).
• Formed 65 dedicated Anti-Narcotic Task Force stations under the direct control of CM.
• Launched the 'Singa Penn’ special task force. A dedicated unit for the safety & protection of women under the direct supervision of CM.
• Ordered the closure of 717 liquor shops near schools and temples.
• Announced free coaching for educated youth preparing for competitive exams such as TNPSC, SSC, IBPS, RRB, and other government recruitment tests.
• Officially urged the Union Govt to scrap NEET and return to Class 12-based medical admissions.
• Strictly enforced an ID check (Aadhaar/DL) for liquor sales. No sale for anyone under 21.
Less than 24 hours. One question on every IT leader's mind: where do I actually start with AI? We'll be there. Join us live. 👇 #Refresh2026
https://t.co/4yaesJEYHs
Out of 108 Thalapathy Vijay' TVK MLAs
PhD : 6
Post Graduate : 22
IIT Engineers: 05
MBBS doctors: 08
Lawyers and Engineers : 40
Graduate: 25
12th Pass: 12
10th Pass : 8
Tamil Nadu currently has the most educated cabinet in India.
#CMJosephVijay
Service transformation has a lot of voices. On June 4, the leaders using AI to drive real transformation are sharing how they do it.
This year’s Refresh Virtual Summit covers 5,000+ IT and service leaders, keynotes from Freshworks leadership, live product demos, customer spotlights, and a first look at the 2026 Freshservice roadmap.
Join for free from wherever you are. Register today: https://t.co/pFcU7oFhJR
#Refresh2026
Struggling with siloed teams and inconsistent service delivery? See how Manchester Metropolitan University scales ESM without adding complexity in our upcoming Fresh Approach webinar. https://t.co/VrNA2QfC22
Apparently there’s a new skill that managers need to be talking about: “policy fluency”. In a new article from The Works, HR tech expert Julia Bersin shares the skills that managers need today to get the best out of humans and AI. https://t.co/O8IbDQdJzw
In a recent Q&A with Robert Lyons, CTO of Katz Media Group, he shares a message for leaders chasing the AI moment. Slow down, clean up your data, and build from a foundation that can support what you're promising. https://t.co/OgBRkDuq5A
AI can now resolve up to 80% of customer queries through genuine contextual understanding—yet most service leaders remain stuck running pilots that never reach production. https://t.co/gSyY7KgWgF
Freshservice IT Asset Management now includes dependency mapping, software license management, IPAM. Everything IT teams need to go from asset tracking to full infrastructure intelligence. https://t.co/Ma1qiPNHjS
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports
https://t.co/5IUJWqGfU2